SEPHORA

"I recently visited the Sephora in Eastchester and was interested in trying out a sample of the 7 Virtues perfume. Unfortunately, when I asked one of the sales associates about it, they told me that they didn’t have any samples available and no empty sample spray bottles available. However, they also suggested I ask the cashier, as they might have a different answer. I found it a bit frustrating to get mixed messages, and it felt like the staff wasn’t on the same page. It would be great if the team could communicate better to provide a more seamless experience for customers. Otherwise, the store was clean, and they had a good selection of products."

"Very bad service. Staff are unattended and looked like they don't want to be there. I had a question and had to wait for the 2 staff to finish chatting. There were at leastb6 of them floating around with 6 customers waiting to pay and only one cashier who looked miserable doing her job. I ended up left the store and didn't but $100 worth of merchandise. The Greenwich location has a much better service. I never have to wait for help. They are always approaching the customers and offer their help. No one did that at Eastchester when the store was not even busy. Will never come back again!!!"

"I always have a great experience. Even one time when the first opened and my appointment can’t be had, the manager was very attentive, proactive and respectful. Really good personalities at the make up bar and great customer service."

"If I can rate with a 0 star I would absolutely do so. This was my first time shopping at this location and it was definitely horrible. The staff on the sales floor were not helpful at all. Additionally, when I asked for help I did not get it and was ignored continuously (eventually I found the section)! I drove an hour from where I live because ONLINE it showed the items I was looking for WERE IN STOCK. Eventually I found the section I was looking for and it was not restocked. After asking for help multiple times someone came over and restocked the shelves in the section I was in and told me they couldn’t find the items. I did not even receive an apology. This location absolutely sucks. Do better Sephora. I came for no reason at all due to improper irregular updates on their inventory! Who is in charge of operations? This is absurd."

"This review is only for the makeup session I had last Saturday. I called the store to ask if I can change my appointment as I was getting there late. The manager was nice to wait for 1/2 an hour, but I got there 15 minutes late, so plenty of time for basic make up. I got the girl Glenny, she was unfriendly, and looked upset. She told me she was not going to talk because I was late and she needed to finish before 5. I said ok. The whole time I felt she was rushing, my makeup was horrible, she didn’t read my comment when I made the appointment, and I couldn’t say much because she didn’t like it, at the end I told her my eyes needed something, she put tons of eyeliner making my eyes super tiny, with blush cherry red near my eyes. I looked like a geisha. Everyone at home told me the makeup was terrible. I know i was 15 minutes late but if you have an egotistical attitude towards the customers, you shouldn’t be in that line of business. The other manager with green eyes long dark hair was very nice, she knew how to treat the customer."