Taylor Security and Lock 190 Veterans Drive, Northvale, NJ 07647

"UPDATE: I received an email in regard to my review from Taylor’s CEO. Very appropriate and great to see that they do, in fact care for their customers. Hopefully they can find a work around for my existing lock. **"

"Totally please with this company and their service. I have bought two locks from them, they were high quality, and shipped promptly. After a couple of months, one of them failed. They provided the necessary paperwork and sent me a replacement at no cost. I like their service."

"Absolute worst company to ever deal with - DO NOT UNDER ANY CIRCUMSTANCES GIVE THEM YOUR BUSINESS OR ORDER FROM THEM. The management is extremely rude and have no concept of the business they are running. I ordered a standard door handle keypad lock for my lock, received the order confirmation email, no problem. Then a week later I get an email that my order has been cancelled. I reach out to Taylor Security and I am told that my order was cancelled because they sent me emails to confirm that I actually live at my address. I never received any emails from anyone except my order confirmation email and then an automated cancellation email. They had my phone number listed, and I was told they didn't call me because they didn't know if it was truly me who would be answering, but yet emailing a random Gmail email account would then verify me? All of this for a door handle lock............."

"If I could give this place zero stars I would. I ordered an interior locking door handle to match the one I already have. They sent a different one and said I selected the wrong one. Well I was going by the picture that came with the order, plus a confirmation email showing the product I ordered. If the picture doesn't change with the selection how would you even know what the handle looked like? I was transferred to a customer service rep named Jose. He gave me a bunch of excuses about the picture. I have NEVER in my life been treated this way by a rep. I was explaining my case and he said he didn't need to hear this and I should just hang up. He ended up hanging up on me. So then I called back to talk to someone else, then was transferred again to another person. I really got the idea that this company does not want to be bothered. Once you order, whether or not they made the mistake or you did, you will be stuck with the product. I am currently waiting for this 3rd person to call me back. He told me he needed to do some research. I own my own business and would horrified to know a person like Jose was my customer service rep."

"I buy small orders (1 lock here, 1 lock there), and even though I'm not a big corporation, a big business, or other type of "bulk buyer," I have ALWAYS been accorded the utmost in respect, and the same high-speed service as a large-scale buyer. I would happily do business again with this company for whether it's buying a lock for gym use, or just for my personal lock collection. Excellent end-to-end service by all on their staff. HIGHLY recommended."