BestSelf Behavioral Health - Administrative Offices 255 Delaware Avenue, Buffalo, NY 14202

"Dr. Sandhy the p.a. at Best self lower west side location is by far the best doctor I have ever seen. I have been on Suboxone for 25 years and seen all types of doctors. Sandhy listens to everything I say doesn't judge me or make me feel less than her (like a drug addict) instead she lifts me up every time I see her and gives me hope, she makes me feel like I can accomplish anything. In the past few months I went from being on the street to getting clean getting a great job and my own apartment, all because someone believed in me. Thank you so much Dr sandhy you are truly the best woman I know"

"Everyone we dealt with was great at the Delaware location. However, they do not have enough spots for counseling. Their policy is that the child needs to see a counselor to also see the psychiatrist. My daughter’s counselor had no openings so we were seeing just the psychiatrist. One day we show up for an appointment and they say they had dropped her because she hasn’t seen a counselor?!? They were the ones who stopped the counseling, not us. My daughter was doing well, liked the counselor and the psychiatrist and if we wanted to stay there we would have to go theough the entire intake process again. They should call it “WORST SELF”- don’t waste your time. Pretty cruel to put a young child through such a roller coaster. We will not be using them again. Don’t waste your time!!"

"This operation doesn't have a consistent continuity of care they have a huge turn over in staff their communication as a facility lacks in follow up and consistency. Do NOT go here for mental health they no accountability when working with mental health patients and they are quick to discharge their patients who have a voice for their own mental health. This facility tries to push their drug treatment program even if you don't use on to new patients and when a patient proves there is no drug alcohol use consistently this facility tries to push their own agenda for drug treatment. I highly advise not to go here."

"I went out on a whim and decided to switch to Best Self from my previous provider, and it’s definitely one of the best things I’ve done! I told myself that this was my fresh start that I needed in my mental health journey and I was right. I got to pick which groups I wanted to take according to what I felt I needed. The groups are very informative and fun too. What’s said in group stays in group. The counselors are amazing and will help however they can! Because it’s a smaller program the counselors have a lighter case load which opens up time to meet with your counselor more frequently. Everyone is nice, friendly, upbeat, supportive, and so much more!! The nurse is so sweet and kind. The psychiatrist I work with is amazing, he’s always ready to listen and help, he’ll talk through things with you during your sessions. He explains everything thoroughly which is great because you can’t get that everywhere. I highly recommend the Best Self Pro’s program to anyone who is ready to take the bull by the horns for their own mental health wellness!"

"I came in at 1030am because they said be here at noon for walk-in intake. I last was seen in April. I guess because I was discharged I have to do the intake over. The receptionist with the purple ponytail said come in at noon I said I would be in the lot. I did my paperwork and signed. Seen her (same girl) at 12:29pm in the lot waking by my car and said I’m still here can I check in now? She said I remember you come in at 1pm. It’s 1:04 therefore I went in at 1pm and it’s a different lady who said it’s two people before me to come back at 2pm. I asked how? The other lady said 1pm I’ve been sitting here since 10:30am. She said oh she’s at lunch. I asked for a MANAGER she said that’s me. I asked why do I have to wait another hour when I was here first I never left the lady before me knew this. She said things CHANGE daily. My original counselor is no longer with this company. I’m starting to understand why!!! This is not professional behavior for a mental health organization. I HIGHLY RECOMMEND not coming here THEY don’t care about you or your time. Disgusting behavior for our humanity. I’m disappointed at our society for what we become just another number/check. Summer street location Update: 1:26pm the receptionist with the purple ponytail came outside. I seen her because I’m in my car writing you I asked her what happened she said at 12:30pm when she walked in it was already two people ahead when I was there before 12:30 and I asked can I sign in at 12:30 it was a no for me but the other two was able to I had to wait for 1pm just to be told to wait till 2pm. I’m not returning."