Pottery Barn 420 Market Street, Montvale, NJ 07645

"Ordered farmhouse bed frame online months ago . Delivery window was Dec 9 through 23rd. Comes on 23rd with the wrong headboard so we had to refuse delivery . Call customer service , nothing they can do . New one is coming 30th I'd best they offer . Now my 70 yr old parents will be sleeping on floor for holidays . Thanks a lot pottery barn ! Merry Christmas"

"Stopped by to show husband a sofa and side chair I had seen on line. Several employees greeted us as we walked thru store looking for certain pieces. One employee offered helpful hints about fabric. Will most likely order-- still considering fabric options!"

"We bought the Cameron Slope Arm Sleeper Sofa. The help at Tices Corner NJ was great. The build and delivery was prompt and the delivery guys were super nice and careful. Really great experience!"

"I love this store. Pricey, but interesting stuff you won't find elsewhere. I like that so many items are seasonal, so there's always a reason to go back. The downside of seasonality is that quite a few of the items are stocked in limited quantities. The staff at this store is unfailing nice and so helpful. They make shopping, and even just browsing, such a pleasure. I took off one star because the store now closes at 7pm! Who closes at 7?? Especially three weeks from Christmas. This is a real pain for people who work during the day. It seems that they don't want our business."

"Visited on black friday and had a design appt here. Allison was helpful and pleasant despite being pulled in various directions. There was constant communication prior to confirm. I met Allison and she was knowledgeable and did not get flustered with the computers being down.Perhaps an "appt sign" at the workstation would ensure clients get the time without interruption. Looking forward and hoping my order will be delivered on time and without any issues."