UPS Customer Center

"I'm honestly surprised theyre still in business, you can not contact anyone easily, when you do they are totally useless and unprofessional. Ive had multiple problems with ups over the years at my home and my place of work. Their drivers are never on time or dont show up. The office works sound depressed and are utterly pointless to talk to. Half the time the website is down. I hope they dont even reply to this review because until the day i die i will not use their service and i will suggest no one else in my life does. Crazy how USPS and Amazon have blown this company out of the water."

"If you coming to deliver advertisement kits Go straight to door 6 next to dock 45 Gentleman there is really a great and helpful person. Open late until 9 pm for delivery."

"Had to use this UPS facility due to high value return requiring insurance and signature upon arrival. Excellent service, but location even with GPS difficult to find. Location is not the greatest area."

"Packages come. They don't notify you when they're here. They don't follow simple instructions left on notes for delivery. No text or automated message that a package/driver is at the door. Drivers don't call either even though phone number is literally given by notes and the shipper themselves. Facility is closed on the weekend so can't even make the 3 mile trip to pick up the package. Packages get delayed over the weekend for 2 additional days because of this, for simple incompetence of workers, delaying my own business progress. Its 2024, its not hard to ping someones phone in a text or a quick 15 second phone call especially when all the information needed is provided. Amazon prime has no issue calling or notifying. Even swinging back if you need 15mins. I live legit 5mins from my studio where i work at the driver could've notified and then waited or did 1 other stop and swung back after or even at end of route. Bad service overall. Over multiple different times getting packages with ups from this facility."

"If I could give a zero I would. I had a package delivery attempt sent to my home 3 times, I was out of town. I immediatley called UPS and was told I would have 3 business days to pickup. I called on Monday to do my pickup and after 2 hours I trying to determine where my package was, online it stated out for delivery. I found out it is in Pennsylvania and going back to Italy. They will not send back to Buffalo for me to pick up. I even stated I would pay for additional shipping. So my 500$ shipment is headed back to Italy, they told me to contact the sender to fix my problem. NEVER use UPS, FedEx is so much better and I have never had a problem with international shipment with FedEx. All the UPS supervisor stated was I cant help you, you need to contact the sender, and I am sorry. Bye-bye UPS!!!!!!!!!!!!!!!!"