Jag Home Improvements Co. Inc.

"This review is way overdue since it’s been almost 2 years after completion of our house expansion/renovation in Clark. Almost 2 years in and everything is great. We were very lucky to come across JAG. We worked with Glenn for majority of our project and with Jay closer to the finish line. They’re top notch. We call them ‘contractors with class.’ They’re always there for you either in person or phone/texts. They know how to read/measure architectural plans well. If something doesn’t seem right they will advise you. For example Glenn thought that our kitchen window should not be double hung but casement. I am forever grateful for that. I love my kitchen window and I can actually reach to open it. (When you’re negotiating your contract put as much detail as possible in it so that you have all work covered. If it’s in the contract it will be done.) They stick to the agreed price but if you’d like to add on they will work with you and charge you fairly. We were very impressed how well orchestrated and organized their work is. How skilled all of their trades are. It was a big project but everyone worked in sync and provided quality outcome. But as a client you also have to remember that they are busy. They’re managing other jobs so you have to be on top of your project. You also need to be diligent and communicate with them. No one is perfect and any construction is hectic, but if you tell them that something needs adjusting they will address it without hesitation. They are honest people. ***The only thing I would ask now to change-floor finishing company. The amount of dust they left behind was horrendous. They blew dust out of the windows. Our brand new siding was soiled. Brand new windows were covered in inches of sanding dust. It took a great amount of time and effort to clean up after them. Staining job wasn’t that great either. We had them come back and fix it."

"If you're looking to work with a general contractor so that you don't have to coordinate a variety of subcontractors yourself or personally babysit the work being done to be sure it's done correctly, this is not the place to go. The subcontractors are hit or miss, some were fine and did quality work, but others were nonresponsive and behaved unprofessionally, and cut corners if there was no one around to call them on it. All subcontractors were off the list provided by JAG. We had several issues where there was seemingly no coordination between JAG and the subcontractors, because finishings that arrived on site were not the correct fit for the space, or materials arrived that were not what was outlined in the contract. In some instances, we received finishings with quality control issues (ex: doors that were not properly sealed on all outer edges, leading to peeling and moisture damage) that went unnoticed, and they were installed anyway, and we were left to work with the subcontractor ourselves to get it resolved. All of this made the process far more stressful than it needed to be. We also had an incident where workers blew out the battery backup that we used to protect our internet equipment by using it to plug in power tools, rather than plugging them into an appropriate wall socket. When it overloaded, it damaged electronics that were plugged into it, and triggered an alarm on the device that I had to go shut off. At the time, I was in a cast and using crutches but had to climb a set of stairs to go deal with it because the workers did not know what to do and there was no one else supervising. Renovations are stressful enough, I wouldn't recommend adding to your stress by working with JAG."

"I waited years to write this review to make sure the renovations held up... and they have been great. JAG did our significant renovation under budget and on time, even stopping for a week at our request to let us have a family gathering. Renovations are complicated - if something came up unexpectedly, Jay was extremely communicative and solution-oriented, and had things worked out for us quickly."

"Glenn and Jay and crew did an amazing job on our significant renovation. It was a large job and they were in and out in 6 months with quality work. It was a pleasure to work with them"