Gregg Home Improvements N.Y.C. ( G.H.I. )

"Because of their expertise,our bathroom renovation exceeded expectations. The seamless integration of modern fixtures with the existing layout was awesome."

"After witnessing the transformation of our dated kitchen,I can wholeheartedly affirm that their craftsmanship is unmatched. The craftsmanship was evident in every corner and service."

"I'm not sure what happened to Alex and his company but I could not have had a worse experience (and I'm still chasing him to get my deposit back)! To make it worse, he was recommended by a contractor colleague. I strongly, strongly recommend everyone to stay away! And as far as I can tell he isn't even licensed in NY. Things started off well. He gave me a quick estimate. He was rather aggressive in his initial follow-up to get a contract signed and to get a 50% deposit delivered fast, well in advance. It might be fair to say he was all over me in an intense way. I was a bit surprised about that and it made me wonder if using him was a good idea, but he came recommended. After the deposit was sent, things quickly went downhill. The start day came and went. First he was confused about the date. Then a family member went to the ER, then the family member died; of course I was sympathetic and let that explain some delay. All along, he said multiple times, the crew would come without him (2 people came for 3 hours without enough material for 1 room and did very poor work, not even completing 1/20th of the total work). I postponed travel, had a mess in my apartment, missed work, then flew back early because he "promised" to start the next Monday, 2 weeks after the initial start date. That Monday when he again didn't show up, based on his prior offer, we mutually agreed to cancel the contract. He agreed he would return the money within a few days. Multiple commitment dates to return the money have come and gone. I have followed-up at least 10 times. My contractor friend has tried to help get the money back as well. So 3 weeks after the cancel date and 5 weeks after when the job was supposed to be finished, I'm still trying to get my deposit back - a deposit which he promised to return. My project was delayed over a month; I'm paying significantly more to get the job done; I've lived with a mess; and now, I'm in the process of taking him to court to get my deposit returned. I've used numerous contractors and not all are perfect but this is the worst experience I have ever had. I hate to post terrible reviews and I've warned him multiple times that I was going to take action, but enough is enough. Please save yourself trouble, time and money and, even if someone recommends him, stay away."

"In 2022 I gave Alex and company a 5-star review. This year (2024) we asked them to come back, do some roof / facade repair work he said was urgently needed. Signed a contract, paid 50% deposit, then repeatedly was told he wasn't able to get the necessary equipment, then he went radio-silent. Eventually he and company came back to do the work, but only after my wife and I each gave GHI 1-star reviews. When they did show up, the work was done well and he gave us a modest discount for the delays and hassle. I still recommend them, but be sure to get Alex's phone number and a commitment on when the work will be done."

"Our basement was getting flooded every time it rained. They did a great job waterproofing it, and gave us a 5 year warranty. They also redid our roof, fixed the water damage from the roof leak and fixed our backyard wall. Everything looks beautiful. We are very happy with the work."