Grand Bear Falls Indoor Waterpark 2643 Illinois 178, North Utica, IL 61373

"Worst water park that I have been!!!! It’s too expensive for what they offer, it’s deteriorated, dirty, nothing work has it should, bathrooms have mold, the whole park floor is disgusting. We paid $40!!!! Per person for a non maintenance establishment. We couldn’t spend more than one hour. Please save your money and don’t go to this place"

"My husband and I brought our granddaughter for the day. It's my husband's and my first time here. It's a great place to bring the kids for the day or anytime. We will definitely be coming back again as it's close to home, that's what I love about it!!"

"My sister and I took our four young kids here for spring break for a night recently. The kids had fun in the pool and arcade area, and the cafe had great paninis, breakfast foods, and ice cream. I was overall pretty disappointed in the customer service. There was no eagerness to assist the guests at the front desk…almost like I had to ask them for information instead of them just providing it for me…I also felt like I was being an inconvenience for asking them basic questions. Definitely not the level of service you would expect from a place like this. The pool area seemed outdated, lots of rust on the fixtures and slides. The wave pool was also not open at the expected 4pm time as advertised, so my 8 year old nephew was very disappointed, especially since we only stayed for one night. Pool water was also very chilly. Overall, we had a decent time and made some good memories but sadly we won’t be returning. I would recommend no more than a 1-2 day stay."

"Brought the grandkids here for Spring Break. I was very impressed by how friendly and helpful the staff is and how clean all the public areas are considering how busy they are. The staff is doing a great job here. The Waterpark is perfect for the kids ages 6-7-9. They are having a blast! We will definitely return."

"Basically, this is a resort that has completely stopped investing in improving itself. It seems like everything is broken or on the verge of breaking. Will not be around for much longer. Pros: Kind of cheap, but not cheap enough. Cons: 1. Room condition: The rooms at Grand Bear Resort were OK. The furniture was stained and dilapidated, all three of our outdoor chairs had huge toilet-sized holes in them, things were ripped off the wall and not patched. It was clear that the rooms had not been properly cleaned or maintained in years. I don’t think we had bedbugs like we’ve seen others claim (we checked!). 2. Failing utilities: The utilities at Grand Bear Resort were a complete disaster. The heat and air conditioning was either broken or barely working, leaving us sweltering in the heat. And the Wi-Fi? Nope. Forget about it. It was like trying to connect to the internet with a potato. 3. Amenities: The amenities at Grand Bear Resort were a joke. The swimming pool was murky and reeked of chlorine, and the hot tub was so dirty that I wouldn't have wanted to get in even if it was working. The slide was not working with no notification to us, and apparently hadn’t worked for at least a week. 4. Customer service: The customer service at Grand Bear Resort was just as terrible as everything else. They weren’t rude, but they clearly were embarrassed about the state of their resort. Overall, I would strongly advise against staying at Grand Bear Resort. It was like they had given up on trying to make the place even remotely decent."