American Airlines 1000 Col Eileen Collins Boulevard, Syracuse, NY 13212

"My son was married on May 16th in Cancun, Mexico. As a wedding gift I upgraded my entire family of 9 to First Class. Some came from Denver, Colorado, some from Charlotte, NC and 3 of us from Syracuse, NY. Upon arrival to the Syracuse Airport, despite being checked in, I had trouble printing my baggage tickets at the kiosk. My son tried also, in vain, after he was successful checking his bags. So I had to wait in line to check them. Finally making it to the counter agent I was told it was too late to check the bags - the “window” had closed whereas not 30 seconds before seeing my son’s bags checked in a different line. The agent told me to take the bags to the gate and they could check them there. I quickly headed to the TSA line and getting through I was told my bags couldn’t be allowed thru. The bags were too big for the scanner. I was sent back to the American Airline counter. By the time I got back it was to late to make the flight. I was rerouted through Chicago thus missing my chance to fly with my son and granddaughter. The layover was Charlotte where my other son and his soon to be bride got on the plane and flew (1st Class) to Cancun as a family. On May 29th, the day before departure form Cancun. I was notified of a flight change. My first class flight with my Family was again split up. Although the flight from Cancun to Charlotte could have remained the same to fly with the newlyweds, my entire itinerary was changed. I called American Airlines and explained but the agent was not able to help me because she didn’t know and couldn’t find out why the change occurred. Again my First Class tickets could not afford me the pleasure of flying with the newly married couple. The new flight I was assigned put me two rows ahead of my other son and granddaughter although having spent the time originally to insure we would sit together. I am most assuredly disappointed at how American Airlines treated this very special opportunity to treat and sit with my family."

"Nice people. Clean airport. Comfortable seating. Small, not hectic"

"I had my most worst flying experience ever was flying from Syracuse to Charlotte. Waited in line a hour. Ran to gate just to get rude lady behind counter to tell me to bad.. save your time on this company. They should have some company employee meeting and talk about customer service.."

"My favorite Airline! The staff are friendly, knowledgeable, and accommodating! Check in has always been helpful and pleasant. My favorite part is the airplanes are always clean and SMELL clean. Nothing worse than being on a stinky airplane! I have flown several different airlines and this is the best hands down!!"