Central New York's Water Authority
200 Northern Concourse, Syracuse, New York 13212
About the Central New York's Water Authority
Welcome to Central New York's Water Authority (OCWA), your trusted provider of a safe, reliable, and economical water supply in the region. Located at 200 Northern Concourse, Syracuse, New York, OCWA is driven by a dedicated team of professionals committed to excellence in service and sustainability. We continually invest in state-of-the-art infrastructure and technology to ensure the highest quality water service for our community.
On our website, you'll find comprehensive information about our ongoing projects, such as the scheduled water main replacement on Plaxdale Road and Cottington Drive, as well as updates on our new Customer Alert System designed to keep you informed about service changes and improvements.
We also provide timely public notices, including details on our meetings and initiatives like the Door Tagging Campaign. We encourage you to stay connected and reach out to our knowledgeable staff with any questions you may have. At OCWA, we are here to serve you and ensure your access to clean and dependable water.
Visit us online for the latest announcements and service updates, or contact us directly for personalized assistance. Your satisfaction and water safety are our top priorities.
200 Northern Concourse, Syracuse, New York 13212, United States
Opening hours of Central New York's Water Authority
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of Central New York's Water Authority
"Absolutely awful costumer service, I was trying to ask a question why she was telling me one thing but the bill was contradicting her, she got upset saying why I would of accuse her of lying and i said, I'm not im just trying to understand why you're saying one thing but the bill says another, and then she hung up on me. Very rude and disrespectful, I'm fed up with OCWA."
"Great job!! They came to fix the end of my driveway due to a water main break in the winter time. The repair was about 1" below the existing driveway so I called and they said they would be back in about a month, which I was fine with. To my pleasant surprise, thay arrived the next day to fill it in. Outstanding!! Thank you."
"Absolutely horrible customer service. Tried to set up my new account. Took several calls that were left on hold for over 39 minutes. When I called back for a third time, they said they can't connect me because I have a Verizon cell phone. Really?? I have to step away and try another time. SMH"
"Absolutely terrible customer service. They came out and marked my yard all up, then dug it all up without even so much as letting me know they were going to do this! I am still a paying customer, even if they are a natural monopoly. They then left my yard an absolute mess and now I have a notice that they have to come back out, I am required to be there, so they can fix whatever they need. How convenient for them that I take time out of my day and work schedule to accommodate them!! Called to let them know I was unhappy, and the woman couldn't be less sympathetic. She just cited they have the right of way....maybe they do, but I am still a paying customer and at least deserve a heads up since it's on my property. Oh! And fun fact, I would most likely be responsible for any damage which is why they recommend the insurance. How do you have a complete stranger in my yard, and when I go to ask him what he's doing there, he gives me no explanation and couldn't answer the most basic inquiries like who he even was!!!! OCWA, you need to do better for your customers, since you know, we are PAYING you."
"I signed up to pay my bill but the address of 200 Northern Concourse, Syracuse, N 13212 is apparently not the place to send your bill. Now I will have to pay a late fee because my bill payment was returned. This is upsetting. If I could have it automatically deducted every three months by OCCA I would."
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