Chrysler Dodge Jeep Ram of Utica Service Center

"My vehicle was brought in for service. It was picked up and delivered. My vehicle was done the same day, in which I appreciated. The staff was friendly. Overall, I had a good experience. Everything was done efficiently."

"Great service department! Very efficient, and convenient!! Billy got my jeep right in for maintenance and the experience was great!"

"Been there a few times without issue, and just one time where they forgot to connect a coolant line. I can forgive mistakes, and they alleviated the issue in a timely manner and without additional cost. My main issue is how hard it can be to deal with the service department. Quite a few times throughout the years I've called to schedule, check up on, or inquire about something and someone will just pick up the phone and hang it back up on the receiver. I can deal with mistakes, but unnecessary rudeness is another. How hard is it to put someone on hold, or to ask them to wait one second or call back?"

"Had an appointment for an oil change and it took 2 hours for them to complete. Found that I was missing a lug nut, probably from the tire rotation they did before. They charged me 25.04 for a lug nut!!!! That is so ridiculous! The service guy was very nice but I suspect was still learning the job. If you have to get your oil change and you can not do it yourself, book an afternoon for them to do it and like 70.00 dollars."

"Been a customer for years, but will no longer because of the service department. Between breaking the roof rack on my band new van, having all the oil leak in my driveway a day after taking our new jeep in for a oil change. And to top it off the rude girl that works in service. My future business will definitely go to NYE in Oneida."