Mohawk Automotive 4952 Commercial Drive, Yorkville, NY 13495

"Charged me 1.5k and didn’t fully diagnose or fix the problem in my car"

"I needed a blower motor replaced in my car. When I asked, " how much is this gonna cost me" he said, "about $100. I won't know for sure until I get in there " when the job was finished he said it was $300. He didn't confirm the price increase ahead of time with me. I would have gone somewhere else . I questioned the increase in price and he said the $100 was for the part. I looked up the cost of the part and it was only $50."

"If there were below zero stars, that's what I would've chosen. I had my car towed here. The owner, Neil was obnoxious and had no customer service qualities. I tried to be above that believing he had integrity. He told me it was a gasket. It would be $40 to look at it. Said it wasn't the water pump as the last place told me. He said he did a pressure test. The gasket would be $500..small part not too much more. I called the next day, he said I had a gas leak. I never had any problem with keeping gas in my car. I read in the reviews he said that to someone else. He then said the total was $2000.. I told him I'll have it towed elsewhere. He had torn apart my engine. He would not put it back together and he broke the gas regulator because he couldn't get it off and was lying that I had a leak so I'd have to pay for it. He said it was corroded, he showed me, there was no corrosion. He broke it off. He then decided to charge me for the "work" he did. Put all my 1/2 engine in my back seat in boxes and charged me $12 to pay him the$300 for using his card machine. My father had an auto shop and taught me about cars and maintenance. He also had a card machine. He didn't charge his customers. He paid the card machine company himself. Most places charge $3. Neil yells when questioned. He has no integrity and terrible customer care. I was ready to pay $800 to$1,000. He jumped it up a grand more overnight. He was trying to take advantage of me as he already took my engine apart. He took no responsibility for what he did. I'll never recommend him or go there again. I really don't know how he remains in business."

"Well mechanical-wise they're top notch. I had a great first experience where Neil (the owner) diagnosed and fixed a problem my truck had that no one else could, including dealerships. However, recently I had a check engine light come on and brought it there. I had to contiue to call everyday, Neil wouldn't call me back even though he said he would, and they told me my brake caliper was bad on top of an emissions part. After calling everyday for a week and saying I really need my truck he said come get it and I got there and he gave me a bill for $900+ and the engine light is still on with a part backordered that *should* fix it for $500 more. What have been nice to have been told how much the brake caliper would cost or how long it would take until I could get my truck. Sad because I continued to go there for the past year or so and now feel I was taken advantage."

"I took my 1976 corvette in to Neil because I was having problems with the carburetor and I wanted an overall tune-up. Neil was highly recommended to me by my regular mechanic for the tune-up and to make sure my car was running properly. Neil checked in with me throughout the process about what he found and to get my input. I really appreciated his willingness to go the extra distance to make sure things were working properly and I am very happy with the results. I had a great experience and told Neil I won’t be taking my vette anywhere else from now on."