Walgreens

"I gave it 4 stars. I did so because, I usually have no issues. I do photos and such. However this time in a different city, I had a clerk that was immediate in her response to my question about cash app. I wanted to put money on the card and was quick to point out that she didn't know much about it. It wasn't that she didn't know, it's how she said it. She called another person to help. The other person knew exactly how to retrieve the bar code, and I asked if she could show me. Then I turned to the 1st clerk and said you should probably see this. With attitude again, she said, why? I don't have it. I responded "Well you work here, Maybe you could help the next guy that doesn't use the app often and like me needs assistance. I managed Record stores in retail, I know what customer service is and how it keeps customers coming back. This clerk with her non friendly, rather stay ignorant attitude, is the antithesis of what I would want representing my store. These days, everything seems to have vanished with manners, common courtesy, and Respect. Maybe she should stick to a non customer dealing type of employment..smh"

"Very quick RX filling! Customer service was iffy but maybe she was just having a hard day?"

"On Tuesday, 12/28/21, I went into the Walgreens in Herkimer, NY to ask about a At-Home Covid test as I had been traveling all over the place trying to find one, and Walgreens in Herkimer was the only place that had tests in stock. When I approached the cashier at the front counter and questioned her about the Covid test, she kindly said they had them in stock. The second cashier to her right SNARKILY said "listen, when we are out! we are out!" I felt that was a very rude and condescending comment to say in front of a customer. I only asked for 2 tests, not 4 that I could have asked for. All I am asking is when customers approach the counter, please be kind; you don't know their circumstances, you don't know how their day is going, or anything. You are there to assist."

"When trying to book a flu shot online as a traveling nurse who was calling for assistance and had previously called and was very understanding that my appt for another day had to be moved when I called to ask availability the technician in the pharmacy said it didn’t matter what availability the flu shot showed on the computer that they were completely booked and hung up on me. Super great customer service skills 10/10"

"Nice, well stocked, clean location. Try to avoid entering on the side that is next to the Dunkin Donuts entrance, the sheep that are there going through the drive thru will block the turn into the Walgreens parking lot."