LAZ Parking

"I booked through Spot Hero and made a mistake of pulling the ticket instead of scanning the app. At the end of my parking time, the attendant was really helpful and showed me correct way to enter the lot with an app."

"Booked a spot/ticket to get in a week in advance, showed up on time and was promptly turned away with the attendant pointing at a sign saying full. Wouldnt even let me explain that I prepaid for this spot. Because I was running late to my train, I left and parked elsewhere.Since I didnt park there and prepaid, I wanted to get a refund. Later that night, I both emailed and called the posted email and number only to be told that I MAY get a refund once they look into the situation and since I emailed they have to look into the email before the phone call. (To clarify I first sent an email explaining the situation with screenshots, then a couple minutes later, went back to the website and saw they had a 24/7 phone number and called; advised to wait for them to email back.) At this point, it is going on the 6th day with ABSOLUTELY NO COMMUNICATION NOR REFUND. I followed up twice requesting some kind of communication or even better a refund and still nothing. DONT PARK HERE!! Edit: after they responded to this review telling me to email yet another email, I did just for my email to be kicked back to me, saying the email doesn’t accept emails from out of organization. everyone here is giving me the run around, just unacceptable and unprofessional"

"If you stay at Double Tree , parking fee is 42$ per day"