Exxon

"If you are a customer, please avoid Fnedy, a person who forces you to let him help you with refueling so that he could get some tips. If you are the manager of this gas station, please spend 2 mins to read the following: At around 4 PM on August 11, 2024, I came to refuel here as usual. I’ve been coming to this gas station hundres of times because it’s the closest one near my home. Since I have an Exxon membership, I need to scan the QR code on the pump and do some setup, which I find quicker to handle myself. So every time I would politely tell the staff that there’s no need for extra help; I can manage on my own. In the past, all the staff would leave me alone just like at any other gas stations on the planet. Today, a person named Fnedy approached me directly after I parked and logged into my membership, asking me what grade of fuel I wanted. I said "premium, but it's okay; I can do it myself, thank you." Unlike usual, he told me to "get in the car." I emphasized again that I could handle it. But he insisted, "This is my job; otherwise, no fuel." I was shocked and said, "You’re offering help, but I don’t need it; I can manage." Again, he emphasized, "This is my job. If you don't need my help, then go." I was very angry and shocked; this was the first time I encountered such an unreasonable person at this gas station. So, I started arguing, "I need to talk to your manager." To my surprise, he took out his phone to record me. After that I also took out my phone and started recording; the photo was taken at that moment. He immediately put his phone away and said he is very busy and cannot talk to me anymore, so I started refueling myself. After I finished, I spoke with his colleague, who was obviously very reasonable. He told me the manager was not there and would be in tmr. I wish I can get a respond here or I would have to stop by again. to talk with the manager."

"Had a frustrating experience at the shop. Bought a bottle of drink but the metal cap was broken, I asked if I can borrow the bottle opener, and the woman didn't understand English. When she finally opened it for me, she rolled her eyes. Very rude and unprofessional. Won't be coming back."

"It's a gas station...it provides what it's supposed to and the store is well packed with everything you need."

"Excellent and unbeatable customer service! Individual approach to each customer. Today I was really impressed with the ultimate quality of customer service I experienced with Ramirez & Sons Service Station. Best regards to the nice lady who answered my questions. Very helpful, dependable, and trustworthy business!"

"Clean. Respectful! Homemade empanadas are dynamite!!! The guava and cheese is amazing. The chorizo is delicious. Did I mention it is CLEAN! Everything. Bathroom, floors, food surfaces and the staff is dressed cleanly. Respect for maintaining the place the way all others should."