Caldwell Car Wash

"My experience at this location was awful. I wanted to get a simple car wash and scanned the QR code on the signage before entering the car wash as per instructed. After doing so, I paid $11 for the basic car wash which included “ultra soft cleaning, touch-fee drying, FREE free five-minute vacuums, and hand-held dryer”. Although the wording seemed a tad off. I assumed I would be paying for my car to be washed, dried off, and lastly a 5-minute vacuum session, but we will get back to that later. Nevertheless, after paying, I received a QR code in which the car wash attendant claimed was “no good” after he scanned it. He told me that “I didn’t complete the process right” and for me to try again. After trying again and receiving another QR code, he scanned the new code and once again, said it “didnt work”. The gentleman who was working the carwash entrance that day seemed very dismissive in which I found to be appalling. After he told me the second QR code wasn’t working, he tried writing me off again except I showed him the charges to my card in which he allowed me to proceed through the car wash and that he would email his boss about the issue, interestingly enough I haven’t heard from anyone and it’s been 2 days. After going through the car wash and getting my car dried off by the second car wash attendant, I asked where I would be able to use the vacuum, she told me with a sassy attitude that I had to go to the side of the building. Once I got there, the vacuum machines required coins to start and I went back to ask the lady attendant how I would get the vacuum started because the basic wash I paid for included a free 5 minutes session. She then nonchalantly responded that I had to pay. I then went to confirm with the male car wash attendant I originally was speaking to and he confirmed I would have to pay for the vacuum use despite what the basic wash option said it offered. He then made the smart remark that I should’ve “read the details” which was interesting to me because when I needed his help to begin with on the app, he claimed he was not knowledgeable on the app so he couldn’t help (I spent $20+ for one car wash that day). I emailed my gripes to the email offered on the website and after 2 days. Still no response. Overall I would never come to this car wash again. Nor would I recommend it to anyone. Based off what the app says, and what you receive , what’s advertised is misleading and extremely underwhelming."

"LOVE the place, best wash in Town. Purchase Club wash a year ago, love it, can go anytime I like. Now My wife got a ne Cadillac and got one for her also, best $40 I spend each month. She hates to go to wash her car, no in pass week she went 3 times, she loves the part not waiting and getting out of the car. Try it, its Okay that they dont vacuum, if I need that I do it my self or use another wash, also safeing money."

"I gave it three stars because the woman who towel drys did a great job. She was by herself in the cold what more can you ask for. However the man that washed the car isn’t too friendly. My car was still dirty around the trunk area when I left. It’s across the street from my house but I’ll have to have a new place. If I go to a car wash I expect a clean car."

"Embarrassing how dirty my car still is after paying $13 for a wash. Was planning to do the monthly membership here since it’s 3 mins from my house, but need to find another place. Bummer."