Westwood Car Wash

"I am beyond disgusted at the level of unprofessionalism I just experienced from the woman who is the owner or manager at this establishment. She seemed bothered that I was dissatisfied with the car wash, and didn’t offer to have them clean it further. I paid for the VIP platinum and received the bare minimum. I would equate the level of outside cleanliness to driving down a street with an open fire hydrant in NYC. The inside was barely vacuumed and it is supposed to be a double vacuum. I removed the car sear and they barely got the crumbs left behind. I had to shake the floor mats out on my own, and pointed out severally areas they didn’t wipe down. I was told they couldn’t get the milk out of the leather, which was easy when I did it in front if them, when I borrowed their rag and spray bottle. I do not blame the actual staff who clean the car. I blame management for selling me on a service they do nor have the capability to provide. I expressed that this has happened before and was given an eye roll and no apologies. I will not be returning."

"Don’t bother with this place. No matter what price you pay the car is still dirty and you apparently have to pay more. I came with my toddler, moved my car seats and expected the car to be clean at the end. Completely dirty. I had to clean the car myself. Don’t waste your time- just go to Ho-Ho-Kus car wash instead. They would never allow a customer to clean their own car after paying the highest price. This place is a joke."

"Terrible all around. The most expensive of their package deals ($30+) says double vacuum, double interior cleaning, and whatever else. It didn't look like I had it cleaned inside at all! Seriously they spent a few minutes after I pulled through the car wash, including wiping it down. I opened the teunk and they never even touched it w the vac! Had to show him and he did it quickly with a bad attitude. They were rushing to the next car while most of my rugs and upholstery looked untouched. Inexcusable even if I had paid for the lesser service."

"I got the platinum, workers were very nice as well as the ladies inside. However, they could’ve done a much better job at vacuuming the inside. My car wasn’t too bad to begin with but there are many spots that could have been easily vacuumed. I will probably vacuum it myself. Overall good experience though."

"Update 2023 Well I'm done with this place. Been coming here for over 5y. Prices go up and service gets worse. I even pointed out to the guy a few spots before car went in. Grime was still there. Door jams dirty trunk jam not touched and bumper just filthy. Interior? I don't even think they let the cloth touch anything other then windows and those had lint everywhere. Not sure what I just paid $36 for but that's the last time I do. I used to go to sunset in closeter many years ago but westwood was 5min closer. Back to sunset where I get my money's worth and car is actually clean when I leave. Shame cause I liked the smiles at the counter and my kid liked watching the car wash 2020 review They do a real nice job. People are friendly and cash only. Girls at counter are always extremely nice as are the people outside. Never walk away dissatisfied"