Tri-State Exterminating Co 3300 Jacob Street, Wheeling, WV 26003

"Initially had a great experience with this company. I had an issue. I spoke with their technician Matt who spent some time educating me. I had a service call from Sean who spent time educating me and trying to teach me to figure out my situation myself so that he didn't have to spray (and take my money). I appreciated that because I just bought a house and my funds were limited. Both guys told me to call with questions. A few weeks ago (approximately 3 weeks after my service call) I spoke with Sean. I reported that I was still seeing some roaches from when I sprayed three weeks prior. Sean said he'd call me the following week on Wednesday. I rescheduled other appointments and waited by the phone. No call from Sean. I waited the rest of that week. No call. I followed up the following week. I spoke to the secretary. She said she'd ask him to call. Another week passes without a call. I called this week and was told by the secretary that the techs said I'd just have to schedule a service. Well that fine but don't start out a relationship with a customer saying you're available for questions and promise to call and then just abruptly change your mind. That's not how you do business. You said you'd call me back Sean. You offered. I didn't ask. No big deal. I'll use another company moving forward."

"I can't say anything negative about this wonderful company. I was cleaning my yard at 2pm on a Friday preparing for my kids birthday party the next dayand about hit a big bald faced hornets nest on my shed. I called them up in a panic trying to get this dealt with before we had family and friends over for them. They were so polite and kind trying to get me help last minute and almost like fate they had an exterminator not far from me who was willing to come save the day for us. Shawn was his name and he was so kind hearted to me and my kids while he was here but a ruthless killer when it came to these pests. I want to thank everyone there for saving the day for my family. I will never call another company and will always recommend these fine folks."

"Good honest people! Would recommend to everyone and anyone who needs pest extermination services. Technician took his time to thoroughly explain everything to me. Highly recommend!!! ⭐⭐⭐⭐⭐"

"Matt was very knowledgeable and great to work with. Very friendly and professional. I also feel like we are getting good value for the money. Would 100% recommend."

"HIGHLY recommend this company. Matt and Anthony were extremely efficient. Both gentlemen were very knowledgeable. They explain everything to you and answer all questions. They both know what they are doing and make you feel at ease. The price was very reasonable! I will definitely call them again if I should have to. Again HIGHLY recommend them. Thank you Matt,Anthony and Tristate Exterminator!"