Sally Beauty

"This place has the sweetest staff ever!!! ❤️ I was having a horrible day and i ran into sally's to purchase falsecara lashes and I was immediately greeted with smiles and very welcoming personalities, which completely brightened my day. They told me how falscara was new and how amazing it is. I wish i could have gotten their names but this really shows how easily someone can brightened the rest of your day with just being kind. Thank you sooo much !"

"Came today to make 2 simple returns. One of returns was made online last week and the other purchase was made at the store 2 days ago. I received cash back on one of my orders and they were trying to give me store merchandise on my second order. I asked why and they said “because it doesn’t match your order” What? I gave my phone number, my receipts. It was also done with my Sally’s credit card. Anyway, they seemed like they didn’t know what they were doing. I was advised to come tomorrow."

"Bought 100$+ electric shaver and went home to use it, turns out it was broken right out of the box and the adjustable clipper was broken and wouldnt raise/lower via twisting knob. Brought it back the same day a couple hours later and they would not exchange it for a new one. I recommend never shopping here. The risk is too high for a company that doesnt care about selling you broken products"

"This review coming from some one who has 9 years of experience in retail. Sales associates are there to help out the guest the best possible way you can! I had to do a returns where yes it was final sale but there was an exemption which happened to me my situation. She straight up told me no without trying to help me. I had to call customer service to get it approved and after that the sales associates was just being rude and threatening me to kick me out of the store ?!? Of course no one is going to like someone being rude to you and did exchange some words but then chose to Stop engaging with her and she still kept going at it ? Honestly this could’ve been an easy fix but she chose to be unprofessional. I didn’t get her name, but she could’ve been nicer."

"When I went to this store I was excited to see a decent selection of gelish nail polish colors among other things but when I walked in nobody said hi or welcomed me to the store, that's not really too big of a deal but I noticed that when other customers walked in they got a very warm welcome...those other customers just so happened to be white. The employees even told another customer about a sale they were having I was in the same direction so I turned around so I could listen to her better but she said "not you" when I did that. The employees had an overall snooty vibe, we're talking about their personal affairs loudly, and when I was checking out the cashier answered a phone call on her personal phone. The only helpful thing the cashier did was tell me that a few of the items I picked up we're excluded from the sale in between talking about personal issues with another associate. I'm kind of happy about the selection of products but not so much about the customer service."