Rivian Service Center

Welcome to the Rivian Service Center in Niagara Falls, New York! Conveniently located at 5950 Packard Road, our state-of-the-art car repair facility is dedicated to providing top-notch service for your Rivian vehicle. At Rivian, we leverage advanced technology and a seamless integration of our diagnostics platform to proactively identify and resolve issues, ensuring your vehicle remains in peak condition without ever leaving your sight.

Our innovative service experience is designed to be simple and user-friendly. With the Rivian app, you can request service 24/7 or contact our Rivian Service Support team at (855) RIVIAN5. We will develop an optimal repair plan tailored to your needs, review it with you, and schedule a convenient time for service. You can easily review and approve the plan through the app and track the status of the work being done.

Our connected vehicle platform also allows for remote software updates, enhancing your vehicle's performance with new features. For most service needs, our fleet of Mobile Service vehicles, staffed with skilled Rivian Technicians, can come directly to your home or workplace. If more extensive care is required, we offer easy drop-off options at our service location.

Rivian is committed to expanding our service center footprint across the U.S. and Canada, ensuring help is always nearby. We also collaborate with Rivian-Certified Collision Centers for bodywork and collision repairs, providing comprehensive support for all Rivian owners.

Electric vehicles like Rivian are simpler to maintain, thanks to features like our quad-motor system and regenerative braking, which reduce wear and tear. Plus, there's no need for spark plugs or oil changes.

For your convenience, visits to our Service Centers are by appointment only. To report vehicle issues or request a service appointment, use the Rivian app or call our Service Support Team. Experience the future of vehicle service at the Rivian Service Center in Niagara Falls, where innovation meets exceptional care.