Lalor Creekside Dental

"Dr. Toloue and all the hygienists here are wonderful. I have a lot of dentist anxiety and have felt so comfortable here. Kind, compassionate, and high quality care."

"I've come to Lalor a few times and my latest experience was terrible. Few reasons why. Background: Came for a single wisdom tooth extraction, Dr. Mandinga had done it and afterwards was advised to use warm water and salt. Issues: 1. A few hours after I came home, my tooth extraction site hurt like absolute HELL and when we contacted the office they told me there was nothing they could prescribe to help me with the pain. They only advised me to use Tylenol and Advil, warm water and salt. I have a high pain tolerance and this pain let me tell you was extremely terrible. After using what they suggested, it did absolutely nothing to help so I had to go to a doctor to get controlled substances and antibiotics prescribed. Why would you pull a patient's tooth if you do not have a doctor able to prescribe medication in case of extreme pain? This is a failure on Lalor, why should a patient suffer like I did? 2. My insurance was out of network and I was told Lalor would handle the claim being sent to my insurance provider. They submitted two claims for the same procedure and both were denied as they did not attach x-ray imaging. I spoke to multiple Lalor representatives who all sucked. They weren't able to field my concern quickly and passed it around. Its been over a month and they only now after I've chased them down submitted the claim correctly or so we believe. I last spoke to a rude representative named Kara who denied they did anything incorrectly even though they did submit the claims incorrectly according to my insurance as they did not submit the x-ray imaging twice and both claims got denied. I don't like this kind of service and I certainly won't be back. DO NOT RECOMMEND."

"Last time I was there, they tried to bait & switch me into a procedure that cost several grand more than I was initially told. When going over the dental work that was planned to be done. They said they'd be doing on work two teeth. one was the wrong one. As in, not even in the same area of the mouth. They altogether forgot another tooth. Even after I addresed this several times. They kept saying the plan was to do the previously undiscussed work. Ultimately I had to walk out of my own appointment because I couldn't trust them to not do irreparable harm and overcharge me for the privilege."

"AMAZING practice! Dr. Amir Toulouse and his assistant John were wonderful, as were all the staff I encountered during my visit for a dental emergency. They were kind, professional, skilled, and even interjected some humor into a painful and anxious situation for me. They were sensitive to my fear, explaining every single detail along the way with my treatment. They did all this on top of me being a new patient, not turning me away in while in severe pain. I’m so grateful, and can’t speak highly enough of these guys. I’m 47 years old, and this is quite literally the best practice I have ever been to. If you’re on the fence and looking locally? Book an appointment here, this is who you want!"