Aspen Dental

"My first appointment and evaluation was thorough and professional . Very clean office and friendly staff. Follow up cleaning appointment also went very well. Hygienist very knowledgeable. Subsequent work fell short. Implant crown has fractured must be replaced at my cost"

"This location has been terrible for me from the start, but it was easy to get appointments for cleanings the past few years, so I put up with it. I dealt with incorrect insurance billing, then had to call them repeatedly for my refund, generally rude receptionists who were not helpful at all throughout their billing mistakes, the list goes on. I had a cleaning scheduled 6 months ago for today. They emailed me Sunday that it had been cancelled. I can’t get into another dentist for a cleaning for months. I see other reviews that say the location has been just plain closed, so why did I just get this notification? I will never set foot in an Aspen Dental again, I’ve heard numerous horror stories. Not to even mention the products they always try to sell you during every cleaning! I guess the positive out of all of this is that I finally found another dentist that isn’t run by a money-hungry corporation. Stay far away from Aspen if you can."

"I had a very positive experience at Cortland Aspen Dental. They were very patient and caring, especially for someone like me who has hesitations with past dental experiences. Everytime I go to Aspen they are wonderful. What I really like are financing options, which most dental offices don't have. Staff are terrific, thank you."

"I'm incredibly disappointed with Aspen Dental and their lack of communication and professionalism. I went in a few months ago with tooth/head pain and was told I would need either a root canal or an extraction with urgency. They put me on antibiotics and scheduled another appointment to see if I would be a good candidate for a root canal. I decided against the root canal because of the price tag and because of the fact that I never got my wisdom teeth removed, so an extraction would be more affordable and potentially not cause any issues (according to the dentist). I left numerous voicemails attempting to set up an appointment for a tooth extraction with absolutely no luck. They don't answer the phone, they don't return your calls, and their hours are inconvenient. How can you tell someone they need to get in for an appointment immediately otherwise they could end up with a life-threatening infection, to ignore them? Oh right, it's because an extraction wouldn't be thousands of dollars for you to profit off of compared to a root canal. Such a scam. That to me is negligence. Let me end up with an infection....I would love to speak with an attorney."

"I had a new crown done,. The doctors were great, esp. Dr. Krause. The staff is very welcoming. I knew upfront how much it would cost, and unlike my previous dentist, Aspen is a participating provider under my insurance, so almost everything was covered. Very happy experience."