Starbucks 2800 Hylan Boulevard, Staten Island, NY 10306

"08/03/24 0900 Laughable Location (LL): After Paris Baguette for some pastries, my wife wanted SB coffee. I am not a SB drinker by choice, but rather necessity. My wife is more boujee than me and likes paying the premium. In my house, if the matriarch is happy, so is the man. First, if you have ever visited LL and ordered through the drive-through, you might have experienced a feeling of euphoria. This is actually vertigo you are suffering and the result of the maze or labyrinth you must first traverse to get to the ordering window. Very awkward. After placing my wife's order for a tall decaf coffee, we got to the window and I handed my wife's phone to the male LL employee, who I have affectionately named Forest. Forest scanned the app and said, "You don't have enough points." My wife clarified and explained to him she just wanted the purchase scanned for credit, not payment. Forest looked bewildered and visibly annoyed. I had to reiterate the explanation again. Although it took several moments, Forest was able to execute the request and complete the transaction. Unfortunately, when Forest extended his arm to hand the coffee to me, my wife asked if that was a tall size. Forest said yes, this is the tall size. My wife nicely apologized and asked for the drink size to be changed to the venti size. Forest became obviously perturbed and said, "You will have to drive around to place the order again at the window." His audacity was limitless—by saying there are no cars so you don't have to wait. Exasperated, I explained that all he needed to do was make a larger size coffee and charge us for the balance. Forest, with his infinite wisdom and experience, insisted this was the only way to do this. Forest even confidently cited that this was a Starbucks policy. After several failed attempts to explain a process that would be more efficient and customer-friendly to Forest, I left feeling offended. Offended because of the divisiveness and dishonesty of this Starbucks individual in a deluded impression of pseudo-justice. To believe it warranted to take malevolence for a customer's mistake, who has apologized for the simple indiscretion, and who has humbly requested a drink size change, is unfathomable. It clearly demonstrates the lack of professionalism and/or even humanism. A person like this should be behind the lines and not at the forefront of any customer-based corporation. Offended that we were being singled out because a Starbucks worker took it upon himself to displace his inadequacies and exert a false sense of power on respectable hard-working members of the community out for a beautiful early Saturday morning ride for respite and relaxation. I admit because of this overwhelming feeling of helplessness, I uncharacteristically left Forest with multiple expletives and realized I could not end this without making the community around this establishment aware of these corporate practices. Before this literary remonstrance, I took the opportunity to review some of the reviews of this Starbucks establishment. The temperature of the water has not changed since the impetus of similar complaints. I advise patronizing another Starbucks establishment if you desire peace and tranquility in your life. To those individuals like my wife who will continue to patronize Starbucks, you have a right to premium services if you pay premium prices. And, every customer patronizing any establishment has the right to respect and courtesy. Signed, Don’t Kill the Messenger"

"The employees have no customer service skills at all. I walked in to order there was no one attending the register. The girl by the drive thru looked at me didn’t say a word. There was another guy making coffee also didn’t say a word. After a minute of standing there, I said to the girl taking orders at the window if anyone was taking care of walk in customers. Suddenly, another guy comes from the back and tells me, “ just need to be patient”. Know how to run a business. Every customer should be acknowledged especially if standing there for a minute. As if that wasn’t rude enough, I asked for a receipt with my order and he said there was no gift receipt. I never asked for a gift receipt just a regular receipt. There’s a Starbucks in Stop n Shop which is in the same parking lot. They are more efficient and pleasant"

"As someone who goes here pretty much everyday I can say that these baristas should not be working as baristas, most but not all, are incredibly slow, run on their own time it seems, are not prioritizing the job they are supposed to he doing. They take forever and just to get my drink wrong which is not difficult and is their job. I don’t usually go through the drive thru but I heard that is also incredibly slow. The one time I went through took 40 minutes."

"Deserve 0 stars. Ordered a drink at 3:50 waited till 4:15 still no drink. Talked to the person in front to inform of issue. Still have to wait till 4:30 to get my drinks. I had multiple people who came in after me get their drinks. Why is this a thing. If you guys forgot an order put them in front of the queue not behind everyone else that came in. Make your costumers a priority. We all paid for the service."

"If you want fast drive through service, DO NOT GO HERE. The drive through, even if you order ahead, takes forever. They either need to train their workers on how to work in a fast paced environment or hire more people because it’s insane. You’ll be here for at least 20 min. One time I placed a mobile order and walked in and the staff was extremely rude with the eye roll and threw the drink on the counter, no hello or have a nice day, nothing. I haven’t gone back, place sucks."