Heartland Bagels

"Great bagel store. This is my favorite bagel spot on the island. It is right on Richmond Avenue near Trader Joe’s. Service is speedy and efficient. Their bagels are on point. Go. Pick whatever. You’ll be pleased."

"I just get out from the store, I pass by to get some cookies that are really good. One I get in the staff was chatting like me and another old man wasn't there standing waiting for them. One the girl in glasses finish her conversation the only words I get are "what do you want" I was really polite and I said hello how are you doing and in response once again I get "what you want". I ordered a pound of cookies and I was trying to order, since they have so many choices and without name of course u don't know all of them, so I start pointing at them and saying the color, and this girl once again with her attitude told me I cant see what you pointing at and speak louder. What a disappointing experience. They should have nicer people who make the costumers comfortable when they go to buy, because we don't get nothing there for free to be treated like that."

"I remember a Heartland bagels from 25-30 years ago. They had the best bagels in Staten Island and in New York City. The past year and a half the bagels unfortunately are not what they used to be for example an everything bagel has very little seasoning on it and the size of the bagel are tiny compared to what they used to be. I and I’m sure like others don’t mind paying more just don’t mess with the original recipe. And when you order egg over medium and you constantly get oh well done egg on a so called Everything bagel, I just feel cheated and I thought I would never say this but I don’t think I’m going to be ordering there anymore. Below are a few pictures of what I’m talking about, anyone that knows heartland bagels knows these are not everything bagels. And you can clearly see the egg is well done. Very disappointed! Went from the best to just OK sadly! Just my opinion and again, I wouldn’t mind paying if I was getting heartland bagels!! The staff is very friendly and very I don’t believe any of my comments reflected the staff but they’re excellent no problem with them. I’m basing my review on the food quality not the staff staff has five stars. I don’t want anyone ripping me apart here. Lol. If this happened once or twice with the food even bother writing the review, but this is happened is 20 or more occasions and now I just feel I have to say something."

"Shocked to see the other reviews when I stopped by to leave this one. Our encounter at heartland bagels was quick, staff took our order right away, I asked for an extra toasted bagel, she even asked me if the bagel looked toasted okay before putting on the cream cheese. We were in and out, staff was fine with us. The cashiers were younger girls, maybe teens, but their attitude was unproblematic. We really enjoyed our bagels on our morning walk. We’d come back. 5/5"

"I found many pieces of hair in my bagel. I don't normally write reviews, but this one I had to write. Please see pictures. I bought a dozen to take home and when I took one out to eat, I saw all these pieces of what appeared to be freshly cut hair baked into my bagel. Honestly, I have been going to Heartland Bagels for a long time and I don't think I will be going anymore. I am pretty shook by all this because I'm worried I might have eaten a little bit of the hair. Sigh...i don't know what else to say."