Tonnie's Minis

"As a long time customer of this Bakery I have followed them from ever single location that they have open and closed. Starting from Harlem, Dyckman, Newark, Edgewater NJ (which is now closed) their Kios in Garden State Plaza Mall (which is now closed). I have order numerous times throughout the years from Custom cakes, regular cakes and cupcakes. Never have I experienced such poor customer service and work for them until this past weekend. I placed an order from them for my cousin's 50th bday party. I received a call from the chief two days prior regarding pick up. The chief indicated the cake needs to be picked up the day of the event b/c the image is an editable image and it wouldn't last pass the day of. I rearranged pick up time on end. This is the end result of the cake. The editable image wasn't applied correctly nor smoothed out around the cake. There is a random strip down the middle of the cake. The design should have been one smooth solid image all the way around the cake. It looks like they didn't measure the image properly so they had to cut another strip to cover the cake. The cake wasn't properly constructed as it started leaning to the side. Once we cut the cake it completely fell apart. Paying $200 plus for a cake that was completely inedible is ridiculous. I reached out to Tonnies yesterday by phone and email. I received your standard I'm sorry that happened to you apology and later a follow up email stated they can't predict how a cake is going to hold up in the summer months and a $100 in store credit. Absolutely unacceptable. I have brought cakes from them in a heat wave every summer and never experienced this poor quality of a cake. I have yet to receive a reply to my last email nor the phone call I requested from they to futher discuss this. They have lost a long time customer who will also spread the word to all of the customers I sent them to no longer patronize this Bakery going forward."

"I ordered this cake June 2nd picked it up June 4th I ask for the inside of the cake to be all strawberry with buttercream filling. They made me a plain cake with specs of strawberry that don’t ever taste strawberry and had the nerve to charge $108 not to mention the cake was super super super sweet. I can’t even enjoy my birthday cake I’m pissed and will be calling tomorrow to get a refund."

"This was my first ordering cake from this cute establishment, and I can tell you right off the bat that this cake was absolutely delicious. Firstly the customer service was superb, I ordered the cake on a Tuesday and received just today. They really took their time in making this cake, it wasn’t too sweet as the buttercream elevated the sweetness a little more. The color for the florets was a good contrast with the white buttercream, and the cake was super light and fluffy. Each bite brings absolute pleasure as this cake was such an indulgent. 10/10 would recommend!!"

"Found this Black owned bakery through Google last year and have been loving it since. Try the pineapple coconut cake, it’s to die for. Honestly everything is great there and they provide excellent customer service in store. I ordered a cake to celebrate my friend’s engagement and it was perfect! I’m sad that I’m moving out of state now, but anytime I’m back in Jersey I’ll make sure to stop by Tonnie’s"

"I have a major sweet tooth and couldn't wait to give this spot a try. When I arrived I parked nearby on the street. I walked in and was greeted and served by a nice young man. The bakery was super cute. I asked a few questions before I decided to go with the lemon cupcake and chocolate cake slice. When I went to pay the young man informed me if I enroll with my phone number I can get a free cupcake and build points. I decided to get the mini chocolate cupcakes. My total was a little over $10. When I got home I tasted the lemon cupcake's icing and it wasn't bad at all. I dug into one of the mini cupcakes and it was soft and flavorful. I had a good experience and will return to order cakes and try more."