Advance Auto Parts

"I unexpectedly needed a battery while traveling in the area. The counter person was great. Helped me right away, checked my car and I had a new battery in minutes. Thank you"

"You can be the only one in there at register. Employees see you there yet ignore you. It's like you're an inconvenience being there. Then tell you that the only guy that can help you is out on the road. They just can't be bothered."

"Their entrance can use alittle love and repair but the people inside are very professional and helpful. More so than any other auto parts place I’ve been to. Truly what you’d expect or hope for in an auto parts place. Well done."

"I just want to start by saying this has nothing to do with there auto parts services. I had a UPS drop off at the store and there was a small mix up about the delivery. When I asked about it I was told by a very confrontational man it wasn't there and it wasn't his problem. Fast forward 5 minutes I went back with a proof of delivery that it was signed by an employee named Austin and it was dropped off. Turns out the angry man I just spoken to signed for it. When I questioned him he told me he signed for a package and they never dropped off and it wasn't his problem. At this point I'm upset. He's obviously upset. 100% the most worst experience I've ever had with an employee in any store. Rude, Angry, Defenseive and confrontational for no reason other than I had questions about the delivery. I was on the phone with ups in the parking lot and they had found the package and brought it to me witch I appreciate but that kind of customer service is absolutely uncalled for. I will never shop at the Herkimer location based on this interaction and will definitely not have a package dropped there."

"Very helpful staff at this store. I had wiper break yesterday (which had been purchased elsewhere). I went here for some good Trico blades. The broken part was still attached and very difficult to remove, but Matthew helped me out - and it was really cold out, too! He had it fixed up in no time, and just in time for this "snow emergency" we're in now. Good deal!"