Hertz Car Rental - Riverhead Hotel Indigo HLE

"Stay away!! They canceled my reservation an hour before saying there were no cars available. Didn’t offer any alternatives or credit to another mode of transportation. Told us the people with our car extended their reservation. How their systems enable that is unacceptable, especially when reserving a car weeks in advance. Very disappointing. Do not rent here!!"

"They, by admission, overbook and do not have enough cars. Cue Seinfeld - clearly you don't know how reservations work. Should have looked at stars and reviews. Book somewhere else who values your reservation. I cannot wait to see their automated apology. They clearly don't know how that works either."

"So the poor guy working at the desk, Mehrab, is fine and just doing the best he can. He is clearly handcuffed by a bad system at the corporate level. I spent 3h waiting here to pick up my car. Biggest offenses: desk was understaffed. One guy to handle both cleaning the cars and checking in an onslaught of customers picking up, and clearly not enough inventory to support high season. Mehrab was unable to release a prepaid car for an early pick up even if I paid extra. I had booked for noon but showed up at 9am. So after trying several times to release the car to me, he told me to call the corporate line. I was quoted a 10 minute hold time and then waited 21 minutes. The call center is clearly run from India, the guy on the phone took one minute to rebook my reservation for 10:30a (which is what time it was by then), easy peasy. So I waited in line again, another half hour, and get to the front: lo and behold, the reservation had not been changed in the system. I called corporate line again, again quoted 10 mins, and then held this time for 28 minutes. At this point it is 11:40a, 20 mins before my actual reservation was about to start. I just asked them to release the car so I wouldn’t have to wait the additional 20 mins, and he would only do it if I paid extra. Just a poorly run company. Horrific customer service. Will not be renting from them again and will warn away everyone."

"Rented a car here for my parents. They had a lengthy check in process and only one employee working. Waited over an hour to get to pick up a car. It shouldn't be this difficult, especially on the busiest week of the summer. Wish we had spent the $30 extra and used Enterprise."

"Don’t even bother! They don’t have any cars here! The one car they had , brakes were squeaky and wheel was clicking when you turn it and had no gas, ran a lil rough! While Barbara was helpful there’s nothing that would make me consider renting from there again. Very inconvenient and also if you do ride share with Uber they only rent to Uber riders Tues-Fri via Barbara. It’s not noted when renting or anywhere in the facility."