Hertz Car Rental - Smithtown East Jericho HLE

"Rented a car while my car was in the auto body shop and got charged $195 by Platepass even though I live 50 miles from the nearest toll and didn't go anywhere near it. Transponder was not in the vehicle obviously. Reading reviews this seems to have occurred to others. Opened a dispute with Platepass and unless resolved I plan to go to the rental facilty and call the cops concerning theft."

"Good enough for 5 Stars, it's a car rental place/ used sales in the middle of the island near a small market airport and LIRR. I read all the 1 Star reviews so the bar was low. Getting an electric car 1/2 charged was not unexpected and the service was nothing to complain about. I thought the employees who helped me on the check out and return were great. I didn't stay there any longer than I needed to."

"Before you choose to rent a car here these are some of the things you need to know. The staff cares zero about what you need, you will be rushed out of the office not knowing 98% of what you should know about your contract or what to do if there is an issue, forget calling customer service, they can't help you either, no one knows anything and if you fail to know your rights hertz will charge your account without hesitation, I have never felt so bullied, stressed and have so much anxiety from just renting a car, there's so much more I could say but I know it wouldn't make a difference, Just remember you were warned."

"The slowest and most unprofessional Hertz location I have ever rented a car from. They gave me a dirty car that smelled so bad had to waste my time going back to exchange Everytime I walk in nobody greets you or acknowledges you! It takes almost 30-40 mins until you are helped and it just horrible! Do not recommend Hertz much less this location it always something smh"

"First time I came they tried to give me a car with the check engine light on, and low air in the tire as well. I didn’t know if the tire had a leak or if it was just low on air - but I didn’t want to chance it since I was driving a long distance. Why they would give someone a car with the check engine light on… who knows. On top of that I waited close to an hour and a half to get a different car. Second time I came, thinking maybe it was a bad day for them - I’ll give them another shot… well no car here. It’s being delivered. Said they were upgrading me to a Volvo- which they did. With a nice big dent in the door. After close to an hour waiting for this one I can only hope this car doesn’t break down on me. Other than to return this car - I will not be coming back here. Very disorganized."