Avis Car Rental

"This was by far the worst car rental experience we’ve ever had in our lives! The staff were beyond unprofessional from start to finish. First they gave us the wrong class of car and lied and said they had no other cars available than a minivan for the remaining 62 rentals they had to give out that day. When a staff member walked in announcing a Toyota Camry, we said we’d take that (even though it was a lower class of car than we paid for) and the guy was like “what Toyota Camry? Oh these keys in my hand?” Unbelievable. In the return process, they overcharged us by $120 and insisted that we were misunderstanding / couldn’t do math. While we were trying to get this resolved, other staff were interrupting to snicker and share jokes with the person who was supposed to be helping us."

"I was very happy with my rental experience here. Person at the desk was efficient, professional, yet friendly. Car was ready quickly and had just been thoroughly washed and serviced. Location convenient for me. I will be back!"

"The staff here is top notch! While the wait can be a little long during busy hours, they have little snacks at the front desk to munch on while waiting. Upon returning the car, the process is very fast and efficient and everyone is very nice. Highly recommend if you don’t mind waiting for 30-45 minutes to pick up your car during rush hours."

"Rented a car for the weekend, and on the day of pickup they say they have no cars in stock. I was then given a class of car not even close to what I originally booked for. As a preferred plus member, huge dissatisfaction in the way it was handled. No one here was organized, no one was proactive , no customer service. The car was filthy.. not even cleaned. Just a horrid experience."

"The woman with blonde hair and the guy outside with longer hair are awesome! So professional, kind and efficient. I booked the car only 30 minutes before and was given a beautiful clean vehicle and we were ready to go! I watched as the lady at the counter patiently explained the agreement to a European couple. It was challenging because they didn’t understand or kept interrupting and she remained calm, professional and spoke to them in clear terms using simple words so they could understand. I work in customer service and I really admired the way she took care of these people who needed extra attention. I hope I can be as patient and kind as she was. Amazing experience to find not just a car, but people whose traits one wishes to emulate."