Jaguar at Manhattan 787 11th Avenue, Manhattan, New York 10019

"Took my Range Rover to be serviced and had an amazing experience. Matthew’s customer service was amazing. I shared with him what was going on he told me everything that the serviceman would do to analyze my vehicle and that he would contact me the next day. Since it was close to closing time, I had to leave my vehicle overnight. To my surprise, I was provided an Uber home. As promised Matthew called me the next day and told me everything that was done and it was all covered under warranty. He offered to have my car delivered to my home. It was delivered and had been washed and vacuumed inside. The service received was top notch and I will continue to use the Manhattan location to have my vehicle serviced. Thank you Matthew and his team for providing such great service. Since I just relocated to NYC, from Chicago Matthew told me what to do once I got my car registered in NY state and to bring it back to Land Rover to get it inspected and they’d also put on the sticker. I really appreciated that because I hadn’t asked about that, but Matthew took the time to explain the process and give me the proper steps to take."

"My service provider Mark Resende is awesome. Knowledgeable, helpful, friendly and attentive. He always keep me loop on what is going on with my vehicle. Wouldn’t dream of ever taken our Land Rover anywhere else"

"Shelly and Christian have been amazing in all aspects of getting me back on the road on 2 occasions. They’ve been especially helpful me in the handling of 2 challenging and unanticipated issues that popped up where they had to rope in a manager. They went above and beyond in helping me navigate a tough time and are continuing to help with finding resolutions ❤️"

"On June 28, I had my car towed to Jaguar at Manhattan for a tire change. When the car was returned to me, there were 3 scratches on the left rear door. I immediately notified Deshaun and asked for a resolution. 4 days later, he never responded. I contacted him again and sent pictures of the damage. There was no response. I reached out on July 8, and he said he would inform his manager, but he never got back to me. On July 10 (12 days after the damage), he only responded when I threatened legal action. I told him I would need a loaner car for the time when the repairs were taking place. 15 days later (almost 4 weeks after the damage), I told him to pick the car up from my job and to return it to my apartment garage at the end of the business day as I was going out of town and would not need a loaner. Days later, I returned from my trip to find only 1 of the 3 scratches were corrected, even though i specifically pointed out all 3 to the valet who picked up the car and provided photos to Deshaun. On July 30, I had the car picked up from my job to fix the remaining 2 scratches. As I was preparing to leave work, I was informed the car was in its way to my job. I asked for it to be delivered to my apartment garage, which was closer to the dealership. It was past the expected return time, and I needed to be at a medical procedure. Waiting for the car at my job would cause me to be late, so i took an Uber. Later, I received a text saying the car had been delivered. The next morning, I had a flight, and I had previously packed my belongings in the car so I could drive straight to the airport. The car was never returned to my apartment garage. With everyone in my garage and neighboring garages assisting, my car could not be located. I contacted the driver from the day before who stated he returned the car to my job, as instructed by Deshaun, even though Deshaun agreed to return it to my garage. Since my luggage and work materials were in the car at my job, I was unable to make my flight on time and missed an important work presentation. When I located my car at my job, it was parked in an isolated spot, and the right side was scratched on both doors. I informed Deshaun of the new scratches, who told me he and his manager would not be willing to repair the damage they caused, reimburse my Uber, or take responsibility for the flight I was caused to miss. This car is just a few months old and has been twice damaged by Jaguar at Manhattan. Update: after the service manager promised me a stellar experience and agreed to repair the most recent damage they caused on the right side, they once again failed. The car was returned to me with the scratches simply painted over. They didn't fix the scratches and the you could see and feel the ridges of the scratches that were embedded in the vehicle"

"I just wanted to post a review based on my experience I had working with Sasha Range Rover of Manhattan. With a 10 minute phone call, I built a relationship with him, met him in person and he made the transaction as smooth as possible! I was able to come in and pick up a car and drive it off the lot all within a one hour period. Start to finish His follow up has been excellent and anytime I’ve had any concerns. He handles it for me immediately. I highly recommend reaching out to Sasha if anybody needs a Range Rover."