Avis Car Rental
About the Business
When planning your travels, consider renting a car from our trusted service. Our convenient location, situated close to Harlem, offers easy access to a range of vehicles perfect for exploring the city. Whether you're a local in need of a moving vehicle or a visitor planning a scenic drive, our selection caters to all needs. From affordable compact cars ideal for city driving to luxurious vehicles for special occasions, we have you covered.
For those traveling with family, our spacious SUVs offer a comfortable journey, while our luxury vehicles provide a stylish ride. Whether you’re planning a quick getaway or a long-term stay, our rental options are flexible and designed to suit your needs.
Visit us for a seamless rental experience, and enjoy your journey with the perfect vehicle. 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Photos
Location & Phone number
West 97th Street Square Apts, Manhattan, New York, United States
Hours open
Monday:
7:00 AM - 3:00 PM
Tuesday:
7:00 AM - 3:00 PM
Wednesday:
7:00 AM - 3:00 PM
Thursday:
7:00 AM - 3:00 PM
Friday:
7:00 AM - 3:00 PM
Saturday:
7:00 AM - 3:00 PM
Sunday:
7:00 AM - 3:00 PM
Reviews
"Bad customer service. Card machine didn't work with no backup. Took about one hour in a crazy hot garage to make payment. When I got the rental, they refused to mark any of the dents is scratches or change the gas to the correct level. I had to start recording it for them to eventually do this."
"I don't know if management changed here, or if a lot of customers have gone in with nasty attitudes, or what...but I had a very pleasant experience at this location. Dropping off was super easy, & the two gents working were very nice & professional, even laughing with me about the fact that they use a dot matrix printer. (They still make those??). I'll certainly be back if I need another rental, & it's super close to home."
"Tashanta is a gem! She is the best employee at this Avis location! She went above and beyond. There were a few people ahead of us too and Tashanta was just as attentive and friendly and helpful with all of us and let us all know that she saw us and that our time was valued and that she would be right with us."
"Arrived at 3pm on the dot and was told I was late (they close at 3pm). By time the guy approached it was 3:01 and apparently there was nothing they could do (3 members of staff standing around). I had been given the wrong size of car which was 1 hour late on pickup and was unable to reverse it out under pressure whilst the woman was shouting abuse at me. I gave the keys to the guy and started to walk away, he proceeded to chase after me and my pregnant friend trying to put them in her bag. So extremely rude and unkind people. I explained I has 1 min late due to traffic, also had a 8 week old puppy with me and didn’t appreciate the shouting in the garage. Long time renter from Avis and I’ve never experienced this behavior!"
"UPDATE as of 12/01: Customer service reached out. Im not sure if they counseled that employee but they provided me with a discount coupon good until 2024 for the trouble. Will confirmcif this is a permanent discount or one time use. Upgrade from 1 to 3 stars 11/25/23 My experience was pretty bad. When I arrived there were two service representatives at the counter. One was a man whom seemed to be a supervisor and the other a woman at the desk assisting another customer. The man didn't address me when I arrived though it seemed he was available for service. When it was my turn, the representative that was the woman was staring at me like I was an extraterrestrial. I told her "good afternoon" and she never responded. She just stared at me. So I asked her why she didn't return the etiquette as a part of good customer service. I'm sorry -as a business owner and President's club member of Avis I am accustomed to general customer service that includes good etiquette. Then she argued, "you said good afternoon it's still morning and I said goodmorning"-----but this was after I made my request for professional reciprocation of customer service etiquette. Her supervisor didn't correct her and she maintained her attitude throughout the entire interaction. Attached is what Google would let.me upload."
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