Wetzel's Pretzels 1 Walden Galleria, Buffalo, NY 14225

"The employees are always super friendly and the pretzels are super fresh!"

"Was excited to try wetzels. But I’m going to stay an auntie Ann’s girl. The pretzel was doughy and flavorless. I got an original. It’s not worth the hype."

"As a fan of Auntie Anne’s, I was excited when I found out that there was a local Wetzels Pretzels location. I’ve always wanted to try it, so I drove out of my way to the Galleria to have a snack. My first red flag was that I was clearly being treated like a number, like I was a walking, talking wallet, by the cashier. And the customers after me were served in the same rushed manner. Pretzel bites are more expensive than the normal pretzels here. Knowing this beforehand, I was a bit puzzled why they insisted I buy the pretzel bites if I wanted the cinnamon sugar or almond pretzels, instead of them just cooking up a normal cinnamon sugar or almond pretzel for me. I relented and paid extra for the cinnamon bites, which were just plain pretzel bites that they hastily added the cinnamon sugar to. I paid $16 for a salted normal pretzel, cinnamon pretzel BITES that cost me extra, and a small cup of frosting for dipping. With these awful prices and such awful service, these pretzels better be the best I’ve ever tasted. They were far from the best I’ve ever tasted. Auntie Anne’s beat Wetzels in taste with pretty much every product I purchased. The salt pretzel is better at Auntie Anne’s, the cinnamon pretzel, the frosting. Oh, God, the frosting here is soooooo fake tasting and bad… These Wetzels pretzels tasted so generic. Ive had better pretzels at the Sams Club food court! I also mentioned that my cinnamon bites had the cinnamon sugar added on at the last second. So some of the pretzel bites werent coated with sugar properly, making them taste plain and generic. I paid extra money for THAT?! Coming from someone who enjoys national chain restaurants, I will never visit a Wetzels Pretzels location again. There’s no excuse not to go to Auntie Anne’s instead. It’s in the same mall as this scam of a business."

"I’m rating this a 1 star because that’s the lowest it goes. I would rate them a zero. The associate charged me for 2 cinnamon twists and 1 pretzel bites when I only asked for 1 of each. After telling him I only ordered 1 he insisted that I had to keep them all because I already payed for them. I did not receive a refund and am very frustrated at this lack of care and listening. I will not be visiting again and will be yelling family and friends to do the same."