Family Auto of Wny inc and repair 1988 Niagara Street, Buffalo, NY 14207

"The only reason I gave one star is because you have to pick one. My daughter bought a car from them and Angela told her she drove it herself from the auction and it probably needs the tires balanced, but we'll fix everything. My daughter dropped the car off to them to balance the tires and was called later saying it was ready. We'll, they did nothing to the car. My daughter called back and was told they never balanced the tires because they don't have the machine. So now my daughter is trying to go through the Toyota warranty to get the ball joint fixed. I DO NOT recommend buying a car from this place. They have poor customer service and don't honor what they say."

"Thank You so much for the first time experience. Got my car in fast and got it back in the same day. Definitely recommended."

"Ron and Angela were a little piece of heaven to me I took my car in to get a transmission replaced from a prior job done wrong ! Not only was the job done in little to no time Ron went above and beyond to make sure the job was at perfection searched high and low for missing pieces and if that wasn’t enough of a blessing he replaced my rotors, breaks and sway link bar at no extra cost and made a report for future court proceedings from prior work! Thank you Ron and Angela for all you have done for me foxy red looks good and drives good again thanks to you guys ! I Appreciate you guys more than you know"

"I don't have the typical story of how my family came to find Family Auto. We are from Canada and were down for a hockey tournmanent and our van completely broke down on the side of the i190, just passed an exit ramp. We abruptly had our kids crawl out from the one side, and down the hill we went, looking for any establishment to help us out. Low and behold, Family Auto was right there. We walked up and were met by a kind gentleman outside, who told us to go inside and the family would help. My kids were obviously distraught by the situation, with tear filled eyes, but Angela kept reassuring them that everything would be ok and her husband was a great mechanic. They went above and beyond! My husband, the owner and a few of his other staff, then proceeded to go back on to the HWY to roll our van backward and down the ramp so they could work on it. Knowing it wouldn't be done that night, Angela drove the kids and I back to our hotel, while my husband stayed back with the mechanics and our van. They then drove him home later that night, spent their Saturday fixing our car (discovered longstanding issues that had previously gone unnoticed elsewhere - damn squirrels!) and then brought our vehicle to us to help us out because they knew we couldn't get to them. In an instant after meeting them, I knew we were going to be in good hands and it turns out we were in the best of hands. Angela and her family are my family's guardian angels, and we will never forget everything they did for us. It was literally the best case for a worst case scenario. Their service was impecable, rates were very reasonable and at no point did we feel like we would be ripped off, and from what I observed (few phone calls and inquiries) while we were waiting - I can tell they are not your average used car dealership. They want to help and will do what they can with your budget. I can not praise them enough. Angela and Ron, from the bottom of our hearts THANK YOU for helping out our family."