Dunkin'

"This was our first time being here. We were waiting for our bus to NYC across the road at the port terminal. We walked over to get breakfast and coffee before our bus left. The girl behind the counter seemed to hate her job. Spoke very robotic to us. No pleasantries what so ever. We were saying please and thank you and even said have a good day, which she never responded to at all. She never once cracked a smile."

"I go to this Dunkin a couple times a week and usually they are great. Today I went and got my coffee that I order the same way everyday at any Dunkin and it was not made correctly. I went back inside and politely asked for a new coffee because it just didn’t taste like it usually does. The young lady instantly rolled her eyes and went “what’s wrong with it” then proceeded to tell me I was wrong and telling me that she was making it the same way and it would taste the same. I said I get this coffee everyday and it never separates or tastes like this. She proceeds to huff and puff and make a big deal over this ask. She said and I quote “you’re starting to aggravate me” I was never rude and asked nicely. It was a young lady with blonde hair and pregnant. She should immediately get fired. You do NOT talk to people like that nor do you tell a customer they are wrong over and over again. Just simply fix the problem, don’t be a brat. I called after I left asking to speak to a manager and they hung up on me. I will be calling or going in tomorrow to speak to a manager. I’ve been in customer service since I was 16 years old and was disgusted by this young ladies attitude. People like her need a lot of growing up to do. If you do not like working with people then find one where you don’t. It’s that simple. I’m disgusted and still she made my coffee bad and this time on purpose as I watched her do it. Hopefully actions are taken and this woman is written up or fired. I know I’m not the first person she has spoken to like this with how comfortable she was doing it. What a shame."

"I’m writing this for the management, at this point, but what THE HELL. I used to go to this Dunkin a few times a week until a couple of months ago. WHAT THE HECK HAPPENED?! I’ve gone five times since then and EVERY SINGLE TIME I’ve sworn never to go back. I never write reviews. But Jesus effing Christ. The average time waiting at this drive through is no less than TWELVE MINUTES. The longest I have sat there is eighteen. Cars behind me in the cue. I have DRIVEN AWAY. I can’t remember the last time I drove away FROM A DRIVE THROUGH WINDOW. Next, they can’t seem to manage to get the drinks out in the right order? Do they not notice that I CAN SEE the food and drinks going out? By the way they are talking and slapping hands with their customers the drinks are going out they are just NOT GOING OUT TO ME. I wish I had written down the date this happened. It was a Sunday. A black woman, wasn’t wearing her name tag of course. Not young, maybe 30s or 40s. I waited a good fifteen minutes for my order. Didn’t say anything. Didn’t complain. Watched orders go out to other customers inside. And she slapped the drink at me and closed the drive through window without saying a single thing while I said “Thank you.” NO EFFING WAY. Last thing, hilariously, is that none of these times my drink has been right. EVERY single time in the last two and a half months—since January, WHO ON EARYH HAVE YOU HIRED SINCE January?—my drink I wrong. I’ve got to go to Liverpool to get it remade, making me take EVEN MORE TIME out of my life. This has officially become the Dunkin I will avoid at all effing costs. What the heck. Management, this review is for you. Something has to be done. I go to other Dunkin’s and none of them are like this."

"Went in on February 8, 2024 and bought a coffee while on layover from the bus station. Asked the worker if I could please use the restroom and wash my hands. He replied that the restroom was "down" and to walk down the street to Wendy's. Ten minutes later a white woman walked in asking to use the restroom, to which a worker walked over and unlocked it, letting her in. This infuriated me. I waited til she exited the restroom and walked in, there was absolutely NOTHING wrong with the restroom..it was spotless clean and fully functioning. I asked the gentleman why he lied and denied allowing me to wash my hands but let the white lady use it. He became angry and loud, and said "No customers are allowed to use the restroom" but they let HER use it. Plus, that's not what he initially said, he said they were "down" / out of order. Furthermore, this is a HEALTH CODE VIOLATION because you cannot have a dining room restaurant without access to clean potable water. Customers need to be able to wash hands before dining, period. I feel like I was discriminated against, because of my gender and race."