Carvana Syracuse

"So I went here a few months back and wanted to wait to give a review because you never know now a days! My experience financing a used vehicle was absolutely awesome! The entire process was easy the only thing was having to wait a week to pick up the vehicle because if got it delivered it would have taken two weeks. Other than that the truck is beautiful with no issues so far. People with issues on buying cars that end up being a lemon should definitely have their own mechanic come with em when picking up. I was lucky enough to find a very low milage vehicle so remember before you purchase anything know what you're buying!! Any vehicle over 100,000 will have issues and a lot of times people sell their vehicles online knowing there are issues with it but don't disclose. It does happen!! The staff was friendly and had answers for any questions we had. I would definitely recommend to family and friends looking for a vehicle."

"Selling your car? This is the way to do it. Extremely competitive pricing and VERY EASY process. This is the future. Customer service at this location was awesome. Overall, excellent experience."

"Bought a 2021 Grand Cherokee L from Carvana on 1/15/24 with scheduled pick up 1/22/24. The entire process has been fraught with stress, inconvenience, & frustration. From my requiring to duplicate documents, getting phone calls from representatives (that didn’t check the submitted files prior to calling me), their website not being accurate to the required documents (they required a physical check from my bank to be sent, not an electronic transfer), to finally receiving an email at 1:00am on 1/20/24 that my car delivery has been rescheduled to 1/29/24, but the company representatives cannot tell you why, or where your vehicle is located. Friends: Do not use Carvana, I wouldn’t wish this stress on my worst enemy. I’m completely disappointed & disgusted with the lack of transparency & accountability. You all have been warned"

"Check engine light on my new car came on within two weeks. Conveniently Carvana refuses to pay for the diagnostic and wants to charge me a 100 dollar deductible. Almost like they cleared the fault code and then gave the car to me to run one drive cycle and have the light come on….nice on."

"We sold our car to Carvana today. My brother sold a vehicle to them a while ago, and said it went well, but even so we were surprised by how amazingly easy it was! The online quote process was simple, and we chatted with a couple of agents over a period of a week or so with questions because we had never done this before. Carvana offered $4K more than the dealer did. We had our appointment for 10am this morning. The Carvana rep, whom I will call T., greeted us like an old friend and was super polite while he was finishing up with another customer. T. said we started a few minutes late, although I don't think we did, but I looked at my watch when we were finished and it was only 10:13. That was all the time it took to do the paperwork, with each form clearly explained, and for T. to take the plates off for us. I didn't need my tools. We drove away with the check for the quoted amount. The experience was amazing!"