Optimum 32 Hill Street, Southampton, NY 11968

"mo·nop·o·ly /məˈnäpəlē/ noun 1. the exclusive possession or control of the supply of or trade in a commodity or service. Optimum Internet is without a doubt the worst internet service provider in history, and it's no surprise that customers are frustrated with the lack of alternatives. Every day, there is a long line of people waiting outside in the freezing cold or blistering heat, and even when you do finally sign up for a plan, the experience only gets worse. A technician came and said I have a problem with my slow internet after calling multiple times and having optimum blame me and repeatedly pretending restarting my modem and router would fix everything. They said they would send someone to fix the internet the next day, no one came. Week later, someone comes out of the blue unannounced and within five minutes of arrival disconnects our internet without warning. They also wandered through my yard and used my ladder. Trying to sign up for the 1gb plan is an exercise in frustration, as Optimum often claims that it's not available, and the pricing online is deceiving. Living in Southampton, there are no other options, and Optimum knows it. They take advantage of their monopoly status by adding random charges and increasing prices with impunity. To make matters worse, Optimum never sends any notifications when they shut down your service, which they seem to do frequently and without warning. It's not uncommon to experience outages several times a month, and even when the service is working, the speeds are abysmal. Calling customer service is a nightmare, as you're often transferred multiple times before you can even speak to someone who can help. And even then, there's no guarantee that your issue will be resolved. It's no wonder that customers are fed up and calling for another company to break up this monopoly of bad service. Optimum's robot voice line is unhelpful and often just tells you there will be an outage in your area with no explanation. Furthermore, Optimum's prices are exorbitant, especially considering the poor quality of service they provide. Customers are paying $82.49 per month for just 300mbps internet, while others nationwide are paying $50 for 1gbps internet. Optimum could charge $500 a month, and customers would still have to pay since there are no other options. To add insult to injury, Optimum offers discounts and deals online but often raises prices without notification or explanation. The automated voice system is useless, and when you try to contact customer service through chat, you're directed to call instead. It's reminiscent of the experience that South Park parodied with cable companies, and it seems that Optimum takes pleasure in torturing their customers. In conclusion, Optimum Internet is the worst service provider in history. The lack of alternatives and the company's monopoly status allow them to get away with terrible service, exorbitant prices, and frequent outages. Customers deserve better, and it's time for another company to step in and break up this monopoly. 6/17 Update after previous issues When I pressed for a resolution, all they suggested was upgrading my plan. Seriously? I was already paying for 300 Mbps at a ridiculous $66 a month, and they wanted me to upgrade? Here's the kicker: I discovered that they offer a fiber plan with double the speed for less money than what I'm currently paying. How does that even make sense? Why wasn't I informed of this sooner? It feels like this company is deliberately misleading its customers and providing inferior service at a premium price. I have to wait an entire week for them to come back and supposedly install new equipment, even though their own website says Fiber internet is not available in my area, the customer service person likely was trying to get the most money out of me (saying that I would save money by moving my phone plan to theirs which would actually increase my bill by $40.00 a month). I am guessing that they offer Fiber for cheap and then raise the price without telling you by 20, 40 dollars per month."

"Dropped off my cable boxes. Oddly, the rep wanted me to leave without producing a receipt as proof I returned the equipment. I shouldn't have to ask or put in a position of convincing their support team I did, if the proper inbounding of equipment wasn't performed after I left the store."

"Went to the Southampton optimum to get a router for my home. Was dealing with a gentleman who had to walk away and asked this other woman to help us. She began to tell us she could not give us a router due to the fact that we were waiting for new lines to be run into the house. When I Mention that that was ridiculous. She became very aggressive and on easy to talk to. She was very rude and Adaline as a worker. I literally had to tell her to check her attitude. A person like that should not be allowed to deal with customers if they do not know how to control their attitude And level of her tone. She actually told me to go buy a router at PC Richard’s !! I did and Couldn’t be happier . This is another example Of how incompetent staff is and to be treated so poorly. Optimum is way overpriced for It’s poor customer service and for the price quality of service ."

"Hands down, one of the worst companies I've ever had to deal with. The customer service is terrible both on the phone and in person, there's nothing worse than getting passed back and forth like a ping pong ball between service agents who couldn't care less about solving your issue. I've had issues with billing (Yes, I'm still being billed for an account I closed last March and the agents on the other end can't seem to explain any of the fees coherently) - the most unfortunate part is that they're the only cable company in service on the East End one has no choice but to deal with this awful company. How is that legal?"

"I had a great experience here while dropping off old equipment and picking up new equipment. The service representative, Diane, was more helpful and knowledgeable than the phone representative or the service technician who had done the installation. I'm glad this location was so close by in downtown Southampton. Great service, friendly staff and knowledgeable workforce. I wish I could give 6 stars."