Apple Smith Haven,

516 Smith Haven Mall, Lake Grove, New York 11755, United States

"Came to the smith haven location last night 20 mins before they were about to close with no appointment.. The employee at the front attempted to assist me with my phone issue. He was very kind.. he then directed me towards an employee named Nadzia. She was extremely knowledgeable and helpful. She was able to fix my phone issue that I had going on for about 2 months within 10 mins! Very happy with the service I received ! Thanks Apple :)"

"good evening, sitting here at cheesecake factory STARVED and HANGRY. Pondering over my recent experience at the apple store. i made a reservation to get a new phone, alex helped me and he was amazing, sent me to the huntington store to pick it up, no problem. while i’m setting up my new phone it’s not working so we decided to pop back into smith haven to ask what to do. there we were approached by a sales rep, amy. i was already having a terrible day running all over the place, then, amy, was very dismissive and condescending, We tried to explain our situation and she wouldn’t let us talk, she also LAUGHED in our face. luckily we got switched over to someone else and they solved the issue effortlessly. would rather them put amy in the back of the store to be honest. otherwise, Alex was a DOLL."

"I understand i came 10 mins late but the women outside told me i have one person before me but a technician has helped many customers before me. Im still waiting for my appointment an hour has passed. Even new people who came in has taken in right away and we were still waiting for a technician to help me. Many technicians have passed by looking directly at me but still no help."

"Title: Extremely Disappointing Service and Inflexibility I am deeply frustrated with my recent experience at this Apple Store location. Due to an unforeseen road closure on Middle Country Road, I arrived late for my appointment. Despite the store being visibly quiet with no more than 15 customers, the staff insisted on rescheduling my appointment. What's more, they didn't even offer the option to wait for the next available slot. This inflexibility and lack of understanding significantly inconvenienced me and disrupted my plans for the day. It's disappointing to see such poor customer service from a brand that prides itself on customer satisfaction. I expected much better."

"Awesome service as usual and I was in and out for my appointment in a relatively short time of time. Store capacity as well handled and at no point did I feel like it was too full and I was too close to anyone else. Will definitely visit this Apple store again even though I’m not local to the area."