Apple Downtown Brooklyn
123 Flatbush Avenue, Brooklyn, New York 11217,
About the Apple Downtown Brooklyn
Welcome to Apple Downtown Brooklyn, your go-to electronics store located at 123 Flatbush Avenue, Brooklyn, New York 11217. At our store, we offer a comprehensive range of Apple products and services to meet all your tech needs. Whether you need help finding the perfect device or expert advice, our Specialists are available to assist you both online and in person.
Our Genius Support team is ready to help with everything from setting up your new device to recovering your Apple ID or replacing a screen. We also offer sign language interpretation through an on-demand video service at no cost, and you can request an in-person interpreter for in-store sessions and events.
Shop our extensive selection of Apple products and enjoy the convenience of buying online with the option to pick up your order at our store. Take advantage of our trade-in program to receive instant credit for eligible devices, or explore flexible payment options with 0% APR when you check out using Apple Card Monthly Installments.
Students can save on Mac or iPad purchases and receive a gift card of up to $150, perfect for going back to school. Plus, join our free sessions at the Apple Store to enhance your learning experience.
Committed to sustainability, we're on a mission to become carbon neutral across our entire business by 2030. Visit Apple Downtown Brooklyn today for expert service, support, and the latest in innovative technology.
Photos of Apple Downtown Brooklyn
123 Flatbush Avenue, Brooklyn, New York 11217, United States
Opening hours of Apple Downtown Brooklyn
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
10:00 - 20:00
Reviews of Apple Downtown Brooklyn
"Update: After my disappointing experience getting then returning my IPhone 15, I wanted to give them a second try. I want to believe that it was a one off instance of very poor customer experience and my next visit would be better so I returned a week later. The experience was day and night. I was help right away by the sales associate Bree in getting my new iPhone. She was very knowledgeable about the difference between the 15 max and pro and brought a ton of personality to the service. I was given recommendations on getting the perfect case and additional services. It felt much closer to my earlier experience with this Apple store and it's smoother, faster, and friendlier vibe. I was also helped by Steven whom help applied my screen protector and suggestions on the newer Apple computer towers and changes to Apple's graphic cards. This was alot better than my experience a week ago. This is what I expect Apple to be in quality and care. Old review: I waited upwards to 15 minutes for assistance for an IPhone. I witnessed 4 associates that were not with guest/staff helping customers just entering the store. I had to ask security for a manager for help. The manager on duty was condescending and told me that is "wasn't the trend today" and got the employee Shannon to assist me. Shout out to Shannon and Manny for a modicum of customer service, but I ended up returning my product with the 30 minutes due to the subpar service. What made it worse was on returning to the store, the sales associate that I spoke to (yet again I had to seek out) felt like I was bothering her. When I told her that I wanted to see the manager the tone changed. Do better. The last time I purchased an apple product here, the service was friendly and fast. I saw a lot of customers that look just as dissatisfied as I did today wanting for help. I will never shop there again."
"The support staff is phenomenal and actively anticipated what I was referencing which was refreshing. Always enjoy when someone can relate to me on a product owner with any issue I was experiencing. Was able to repair Apple AirPod max and buy a MacBook Air in one visit. Great store."
"I came in to pick up my headphones which were being repaired. It took 10 minutes to get someone to tell me where to pick them up. Apple said it would take 15 minutes tops to pick up a repair. At 20 minutes I politely asked the person how much longer it would be. I had to pick up my kids and didn’t have endless time to wait. She said she pretty much had no idea and it could be any amount of time. Which I could understand.. but it was the attitude with which she relayed the information! Ultra condescending.. it felt like she was saying just shut the heck up and wait or take off. Really weird for an Apple Store. Usually the staff is extremely friendly and polite."
"Because it’s an Apple Store it’s obviously going to over crowded and busy;However let’s talk service…the service was fast, I was in and out within 30 minutes. My service attendant was nice and she was informative. I was actually called by another person and my service person was like, “I got her here now.” Apple gives wonderful service for excellent products (I went in because I lost my left air pod due to Medical emergency). My only issue is limited seating."
"A great and convenient location. The staff was very professional and they got the job done in matter of minutes. The wait time to see an Apple specialist is minimal for the most part but during the evening hours it gets a bit busy and the wait time increases. Be sure to make an appointment a head and make sure you have your ID before going because they don’t do walk ins and this is the fastest way to talk to someone. All in all great service and the store, great staff."
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