Apple The Mall at Bay Plaza
200 Baychester Avenue, The Bronx, New York 10475,
About the Apple The Mall at Bay Plaza
Welcome to Apple The Mall at Bay Plaza, your premier destination for all things Apple in The Bronx, New York. Conveniently located at 200 Baychester Avenue, our store offers a wide array of the latest Apple products and accessories. Whether you're looking to purchase a new device, need expert advice, or require technical support, our team of Specialists is here to assist you both online and in-store.
Experience personalized service with one-on-one sessions to help you set up your device, recover your Apple ID, or replace a screen. Our Genius Support team is ready to provide comprehensive assistance, ensuring your Apple experience is seamless and enjoyable.
We are committed to inclusivity, offering sign language interpretation through an on-demand video service at no cost, with the option to arrange an in-person interpreter for store visits and events.
Shop our products and receive expert advice in person, or enjoy the convenience of buying online with options for same-day pickup. Trade in an eligible device for instant credit, and take advantage of our flexible payment plans, including 0% APR financing with Apple Card Monthly Installments.
Students can save on Mac or iPad purchases and receive a gift card of up to $150. Join our free educational sessions to enhance your learning experience with Mac and iPad.
At Apple The Mall at Bay Plaza, we are dedicated to sustainability, working towards becoming carbon neutral across our entire business by 2030. Visit us today and discover how we can enhance your digital life.
Photos of Apple The Mall at Bay Plaza
200 Baychester Avenue, The Bronx, New York 10475, United States
Opening hours of Apple The Mall at Bay Plaza
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 19:00
Reviews of Apple The Mall at Bay Plaza
"Im unaware of what they’re actually getting paid to do in that Apple Store. Yesterday I’m getting my phone repaid at this store not only do they reset and erase all my data without a backup but they then proceeded to escort me out without question cause they were getting ready to prematurely close and made no attempts to even reapply my service on the device. She shut me up before I could even speak and said it’s T-Mobiles issue they can handle it. And tried to talk me into leaving the store to then go to T-Mobile. I went their and they reactivated my service but I was having problem with my iCloud messages as my iCloud wasn’t connecting. I went back and she unprofessionally rolled her eyes and told me it’s a T-Mobile problem I go to T-Mobile and they tell me they have nothing to do with iCloud. By the time I walk back the apple stores doors are closed and locked. Had I not been a T-Mobile customer and instead used AT&T or Verizon would would’ve happened then? I would’ve just been left emptied handed with a phone I can’t use to call and text while they have me walk back and forth like a dog with no brain cause she’s too lazy to just reconnect my service ? She also declined to give me back my SIM card or the screen protector that they removed off my phone without my consent. Completely unprofessional I regret ever coming here. I once had my phone repaired in Lincoln center and that Apple Store never gave me half the trouble this one has. My phone was never wiped clean my SIM card was never removed to begin with etc."
"I’ve been shopping in this Apple Store Since it opened, I have purchased two phones and three iPads every time I go there the service just get Worse. When one person can not help you they pass you on to the next. This visit was truly disturbing specially because I took my three children there to make sure everything gets updated and done but Instead, we was treated as if we didn’t purchase an item there.I am truly disappointed will not be purchasing or entering the store again."
"This is one of the many Apple stores in the city that is worth the commute. It has the best customer service and the best waiting time. I went with an issue that many other Apple stores couldn't handle in the city. However, thanks to the amazing efforts of an employee named Maggie, we resolved the issue. If you go and think no one will help, ask for Maggie!!!"
"Visited this location and waited for about 15 minutes while advisors stood around. Finally, I overheard one of the advisors say “did you speak to that one?” to his colleague. Of course the advisor didn’t realize that he was heard. I said “actually no one has gotten to me yet”. Not sure if that’s how you’re supposed to refer to customers but whatever. Moving forward, I present a pair of AirPods that I obtained second-hand. My purpose was to verify authenticity. The first advisor, of course, was not knowledgeable and insisted that the AirPods were authentic. It wasn’t until I kept pressing the issue that the second advisor stepped in. He, too, claimed that the AirPods looked authentic. Again, I continued to press the issue. He then asked if I wanted him to check via his iPad. Once connected, the iPad displayed different codes which led the advisor to deem the pair inauthentic. There’s no reason why that wasn’t the first thing done. Please do better."
"Came in today for 1 thing, however Kurt was my Apple specialist who assisted me with all my shopping needs. I couldn’t really decide what I wanted and his salesmanship sold me on working smarter not harder. He was very patient and informative and helpful. He also went above and beyond to seek for a lead Shuhad assistance’s to clarify some information regarding a product I was purchasing. Both gentlemen who help me with my experience today was amazing."
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