Quest Diagnostics

"Being able to check in on my phone makes the process easier and more time efficient. Shauna was the person who did my testing. She is newly to this location & she is extremely polite, friendly and you can tell she loves what she is doing. I forgot my paperwork and she looked it up on the computer, I didn’t have to reschedule my appointment. Highly recommend this location"

"My veins are hard to find and are small, it’s struggle to find in like every lab I have done. So, a nurse had suggested me earlier to ask for butterfly needle, that they use for smaller veins with smaller needles. Today a lady took me in this location, looked for my veins, couldn’t find it, I asked her for butterfly needle and explained that it’s always been like this. She didn’t listen to me, she tried the regular needle, missed my vein and she poked around, still couldn’t find it, at this point I was so much in pain. She said she will someone else and dissapeared. Afterwhile, another kind lady came in, her name was Kim, she was smiling and seemed kind, I explained her the situa And asked for a butterfly needle. She listened to me and used the butterfly needle and found the vein at once and the procedure wasn’t painful at all. If I go back, I will ask for KIM. Kim, Thank you for being kind and listening. I wish everyone would do the same."

"She missed the vein. I get that. Happens all the time, but here's what annoyed me. She left the room, never to return again. She sent a co-worker in. Here's what I want - here's the right thing to do: Come BACK, apologize and stay in the room if a co-worker takes over. Moreover, she didn't do me any favors by jostling the needle back and forth. By leaving, she acted cowardly."

"I always make an appointment on the Quest app or online. Appointments go BEFORE anyone who didn't make one."