About the Penelec
Penelec, located at 5404 Evans Road, Erie, Pennsylvania 16509, is a reputable local business dedicated to delivering reliable electric utility services to the community. Known for its commitment to customer satisfaction and operational excellence, Penelec ensures that homes and businesses in the Erie area have consistent and safe access to electricity. The company prides itself on its responsive service, efficient power solutions, and a team of skilled professionals who are always ready to assist with any electrical needs or concerns. Whether it's routine maintenance, emergency repairs, or new service installations, Penelec stands as a trusted partner in powering the daily lives and operations of its customers.
Photos of Penelec
5404 Evans Road, Erie, Pennsylvania 16509, United States
Reviews of Penelec
"This is my 5th hour waiting to set up my service after multiple calls failed and some lady taking my bank account information and HANGING UP ON ME!!! Every time they transfer me to a supervisor to report this it disconnects and I don’t get a call back. Back to waiting 1-2 hours for an original call back again :). If I wasn’t forced to use this I would never come close to this fraudulent customer service system ever again."
"Sub contractor for penelec Totally botched our beautiful 100 year old oak trees. Make sure to vet their “arborists” first."
"They sent texts stating my power would be back on at a certain time. My power was not out. Then power went out for a "planned outage" which they did not let me know about. Then the dispatcher called me and said my power was on. When I asked him why they did not notify me, he hung up on me."
"Waited 20 min for someone to answer the phone. Hung up and used the "contact me" on their website to report lines that are hanging so low they are 4.5 feet from the ground. Someone showed later that day. When I said that I requested a call back in my report, the guy was belligerent. "Nope. We don't call. We don't have to." Wow! He behaved this way the 5 min he was here. He told me it wasn't their line and he didn't know who's line it was. Then he went and sat in his truck in my drive way for 30 minutes. I assume to rack up time on a job he did absolutely nothing on."
"1. Pretty sure the meter is reading way more than we use 2. If you can't have a representative available to be spoken to durring your hours of operation DO NOT advertise being open 24hrs a day. It's just bad advertising. 3. Would give 0 stars if i could"
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