Landis & Associates Certified Public Accountant 642 Delp Road, Lancaster, PA 17601

"This is my first year processing my taxes with Landis & Associates. I am of the older generation and was very pleased with the service provided to me. The staff I worked with were considerate and understanding of my questions. The final tax prep appears proper in all respects. Good experience, Dan"

"Being a first time customer and user of the secure portal, things were not always easy follow along. It was not clear who was doing my taxes and who I need to be communicating question to. Pricing seemed a bit steep for the level of service received. There was a pretty significant mistake made on our return, had I not scrutinized my returns, it would have been missed. Thankfully, they promptly and happily are resloving the mistake. I hope that maybe the second year will go a bit smoother..."

"So I love the idea that one can do taxes by submitting secure files to their site (liscio). However, I think the process takes some getting used to. I am not sure how much was me being a newby and how much is their system. Doesn’t seem they were aware of the submissions made and then was told they would have to file for an extension (even though much information was in by the beginning of January and the last of my 1099s were in three weeks before 4/15). It was unclear to me who was actually doing my taxes and who I was supposed to communicate with for what. Would be helpful to have that spelled out up front. Whenever I did talk to someone, they were very friendly, knowledgeable and helpful. All of that said, I am happy with the end result even though being late and not know what is going on caused me some stress."

"I am a baby boomer and am semi-receptive to handling (both to and from my very nice and qualified accountant) all correspondence and communication relating to the preparation of my income tax returns VIRTUALLY and REMOTELY. However, as a new client this year, I am trying to make the adjustment to a predominantly VIRTUAL and REMOTE income tax return environment. I particularly enjoyed finally contacting my accountant via phone and gratefully engaging in one to one conversation to discuss my questions and concerns. It made all the difference in the world! It is very important to me to engage telephonically or in person. Adapting to an all VIRTUAL and REMOTE environment does not match my learning style. But…I am trying diligently to adjust my learning style as best I can. However, in the end, I am optimistic I will be content and satisfied with the quality and outcome of the preparation of my income tax returns."

"We've worked with Rich for many years. We greatly appreciate his excellent service. He knows his stuff, and we are confident that we are in good hands."