Northwest Bank 532 Lincoln Avenue, Bellevue, PA 15202

"Drained my savings account of nearly all of its money through a myriad of different "fees" and I requested that the account be closed they asked, "How do you want to receive the $1 in your account?" I told them to keep it and they said, "We don't just take people's money like that." I found that very confusing, considering that's what they literally did with the rest of the money in the account, but ok."

"Do your self a favor and do not use this bank!! The staff, mostly just the manager Tandy, are incredible rude and vindictive. My phone number is either blocked or they just ignore it when it comes up on the caller id….She even asked me what my names comes up as on caller id so now I’m afraid when she works there my money will be wrong or they just won’t help me. She is very sketchy. I’ve never experienced anything like this in my life with a bank. It’s wild…I called at 9:02 and the phone rang for 7 minutes and I had to hang up. Called at 10:16 and same thing, phone rang for 6 mins and had to hang up. I called a third time at 11:00 and the phone was never answered. As soon as I walk into the bank the manager yelled across the room at me that I I didn’t call them. I didn’t want to embarrass her at work but I apologized -even though I shouldn’t have- and told her I could show her my phone call log and she turned a walked away without a response. So rude and so lazy, I feel awful for the staff that works under her."

"Whewwww… and then Ewwwww!!! Never have I EVER experienced such terrible customer service from a banking institution. Are these employees not taught great customer service? Well, just the one manager needs a customer service boot camp course or something. She should be ashamed she yelled at the poor teller so loud I could hear what she said across the room. Didn’t even come out after I requested to speak with her. Terrible just plain ol AWFUL! It’s should be common sense right? Anyways I don’t plan on banking here for too much longer, Northwest she is a reflection of your banking practices lol if they like to hire people like this then they don’t deserve my money!!!"

"The customer service has been absolutely horrendous for the last 6-8 months. New manager may be the meanest person I’ve ever meant. I went to pick up a temp card, she seemed very upset that I didn’t want to sit, (just got off a plan) so she gave me MAJOR attitude. She said, her computer wasn’t working (it NEVER does at the end of her day!), I kindly offered to come back next day. Next Day, even bigger Attitude, had the nerve to ask “ why are you always in a hurry!” Like lady, why are you so slow…. Last week , I went through the drive~thru and no one even said anything or came on the camera. I wait almost 10 mins and then the tub just came down. No I ever said one word. What is going on with this bank. This bank has to loosing a large of amount of people since the new manager! I miss old one, she was so king, sweet and really cared. This lady, just seems to hate people and always asks annoyed."

"Wow!! I have had the worst banking experiences at NW that I have had anywhere at any bank. Their customer relations system is designed to tell the customer that they do not have the ability to correct an error. The people in the local offices take no responsibility and only have the ability to get on the phone with the person behind the curtain and out of reach to tell you sorry, we cannot refund that fee even though it was assessed wrongly. They are not even interested in listening to you. I am so glad to have my account closed with this predatory establishment. It is astounding to me that they spend hundreds of thousands of dollars if not millions in advertising dollars to attract customers and then alienate them. Their chat service cuts you off. They do not answer written correspondence and the people in the local offices are deaf to your issues. Pleasant and polite but deaf."