Storage Rentals of America 8971 Peach Street, Waterford, PA 16441

"If I could give no stars I would. Just do yourself a favor and go somewhere else for storage! Do not fall for the sale price and easy location! I have been unable to access my unit for days due to an 'IT' issue with the gate key pad. Funny they had no trouble pulling up my account in the system and emailing my bill out though. Customer service, while very polite, was completely useless. Was told it would be fixed by the end of the week however, when I pointed out that it was the end of the week, all of the sudden the phone call got very static and I was unable to hear what the person said. If I don't have access within the next 24 hours, I will be involving the police and a lawyer as this is now theft of property. I will update if something changes by tomorrow."

"Worst experience. Kept raising the rate. Started at $140, went up to $215 in a very short time. Couldn't get my door's weather stripping fixed because the local contact was a no show. The electric "security" gate was perpetually broken. Their national customer service is/was terrible."

"If you value your belongings, DO NOT keep your items here. My unit was one of many victims of burglary in December of 2023. I was informed of this by PSP, never having received communication from RDS. When I called RDS, I was instructed to file a claim with Fontegra, their insurance carrier. After weeks of them requesting a police report, which I cannot obtain as it’s an ongoing investigation and have directed the adjusters as such, they are now telling me they will only pay a fraction of the cost to replace items that were stolen *once they receive a report that will not be available for God knows how long*! These are items used to conduct my business. If you are considering this place to store your items, RUN to another company. If you have items there currently and were not the victim of this recent crime, spare yourself the future aggravation and relocate your goods."

"Seriously lacking in any sort of security or give a darn by Reddot running it. My unit was broken into, called the company and said hey it looks like other units were broken into and are missing locks as well. May want to have someone come out and look into that and let people know. Told me to mind my own. Pictures are of units just close to where mine was all busted and different units missing locks. Gate is being held closed with ratchet strap. Fence is falling over since last winter. Advertised as having video surveillance, only has three cameras covering the gate and their office. No care about your stuff at all if you are going to use them make sure you have a list of everything you have in your unit and extra insurance. Apparently mine was the 6th call to PA state police about units being robbed in the last two months, owner still won't put up more cameras."

"I rented the unit online, which all went good. When I went to the facility to start loading up my unit I couldn't access the unit, because my gate code didn't work. 20 minutes on the phone with no lock. The next day iwent back and same deal. 20 more minutes on the phone and the lady was able to get me a temp code. I was then able to access the facility.went to leave and I was stuck inside the gate and had to call again for a temp code. They said it would be 24hrs and my code will be activated. We will see."