KeyBank

"Laura and the entire staff were absolutely amazing. I stopped by without an appointment and everyone went above and beyond to help."

"Laura Hickman and the Entire Staff are very Friendly, Knowledgeable and Attentive. In 2018 my Sister passed away, Laura helped me through some Estate matters (forms, transfers, etc.). Her Knowledge and Ability to navigate through seemingly overwhelming paperwork, makes her an Excellent Asset to this branch."

"It is a shame that customer service personnel are so rude and condescending. I had to deal with Laura Heckman today regarding an account that we have not been able to access for over 6 months. She could not help us because they handle that at another office. I have spent countless hours at this bank trying to work on an estate account. We asked for the manager and was told he was out of the office. I spent 5 minutes explaining to her the circumstances. She paid not one bit of attention to our concerns and when I tried to explain it again she became defensive. She has no authority to talk to customers that way. She is not an asset to this company. We ended up dealing with Robin and Lorrie who were courteous and helped us.. I see other complaints about her on your site, obviously this is an ongoing problem and hopefully will be resolved."

"If you have time sensitive important documents and have to have them sent by this office, DO NOT!!!!!!!!! I had 2 large accounts with Key Bank on 200 West Beau Street and the girl there TOTALLY screwed up my papers and they were NEVER delivered! So, now I have to resend the information(NOT THROUGH THIS KEY BANK!!!) and the check I was suppose to get in 7 days , it will now take possibly 2 MONTHS to get straightened out because of her bubbling mistake! Of coarse, nothing will be done about this through Key Bank because like a lot of other banks, they can do no wrong! Sickening! Also, the Female there that screwed everything up had a HORRIBLE attitude and seemed like I was a bother to her. Unreal! PS- Don't bother contacting the E-Mail Address given by the "Owner". Tried to contact the "Owner", but NO response, surprise surprise, and I kinda figured that. They just don't give a damn."

"Laura Hickman is, no doubt, the worst example of customer service I've received from any banking representative, ever. I have pleasant experiences with every other staff member, however, my experience today was enough to never return and to leave this review. I had a simple inquiry. Make no mistake, this complaint is not that she was unable to help with my request (despite another staff member confirming they could). The problem was that her attitude and tone were instantly aloof, condescending, dismissive, sarcastic, passive-aggressive, self-important, and she refused to admit anything was wrong – smirking and raising eyebrows as I asked if she thought the way she was talking to me was appropriate. Perhaps some additional training on how to speak to customers might be a quick fix. Maybe try: "Hello, I'm Laura. Thanks for coming in today. How can I help you? I'm very sorry, I'm not able to help you with that, here. You might try this..." Regardless of your need, if you get sent to Laura, I suggest you ask for someone else. Unless you are of value to her, she will appear to have no time for you and no desire to make you continue banking with Key."