First Choice America Community CU 370 Three Springs Drive, Weirton, WV 26062

"Had my debit card hacked, their good about stopping any transactions, but it shouldn’t take a week to get a new card. My uncle got one on my mother’s account in ten minutes at wesvaco! First choice as soon as they stop card should start a new one automatically, still can’t figure out how other banks can do it so fast!!!!!!!"

"We caught a scam charge to our account while it was on hold, and we let the bank know not to let it through because we didn’t make that purchase but they let it charge my account anyways."

"Wonderful place to waste a half-hour because some old dude doesn't have hos required info to make multiple transactions. God forbid it you aren't able to sit and wait."

"I'm a new member and the customer service has been AWFUL since day one. When I went in to open my account the girl that helped me never ask me if I wanted a debit card, never provided me with my direct deposit information and never even advised me of the online banking app (which I can't get into) Then I called to get assistance with getting into the APP, and was told to go to the website first, no further instructions than that and was rushed off of the phone. Then I called back and was told to again go to the website and that If I still can't get into the app, to come into the lobby and IF they have time, they will help me! Either you need to retrain your workers or hire new, because the service here is TERRIBLE! Don't think I will be here for long. I was planning to open a business account, but not sure that is a good idea."

"Every time I have to update my three security questions, I have to log on the main site. Well, every time I put in my USER ID and click login, it immediately locks my account and I have to call to get it unlocked. I have asked why this ALWAYS happens and no one can give me an answer."