Prime Fitness USA 455 Allegheny Boulevard, Franklin, PA 16323

"Very poor service. I request a a minor exception. Specifically, I asked to purchase one Small and one Large Kaz handle instead of two of the small ones to use with my Ancore cable system. They typically sell two small ones for $125 or two large ones for $125. All I asked for was to sell me a large and a small for $125. A company that values previous customers would have taken the time to accommodate this minor request. It would have cost them nothing extra. Nope. They told me to pound sand."

"I have a Prime Fitness adjustable bench, which is a pretty good bench - though it is narrow, a bit soft and the upholstery tears easily. Nonetheless, I went ahead and bought the elbow pads (~$250 shipped) and, more recently, the decline attachment (~$175 shipped). The elbow attachments fit poorly. On one side of the bench they are flush and on the other, there is a gap between the pad and the bench. There is a ton of slop where the pads attach to the bench on both sides, which results in a lot of movement both front-to-back and side-to-side. Despite the poor fit, however, the elbow pads do work as expected. The decline attachment does not. Not only does it fit poorly and with a ton of slop just like the elbow pads, but the lack of an angle on the foot roller means that your feet have to fit just right at the foot roller or you slide right down the bench. Both myself at 6' and my wife at 5'6" have legs that are too long to fit the attachment. We both slide right down until our feet catch the foot roller, which puts the behind-the-knee roller uncomfortably behind the calves. This makes the decline attachment completely useless for all but the shortest users. I contacted Prime about the issue, but got nowhere. They simply said I could send it back at my own expense, which would leave me $50 out-of-pocket for absolutely nothing. Prime should pull these from the market and redesign them or make a notation on their page that the decline attachment is only suitable for those with a very short tibia. Moreover, they should refund in full everyone that purchased these without being told they won't fit most users. If I slide out of the bench and hurt myself, I will be filing a civil suit for injuries."

"Exceptional customer service and equipment on every level."

"Ordered my equipment a while back and it couldn’t have been more seamless! Prime is very responsive and helpful. Even when one item was forgotten there immediately had it to me within a day! Thank you so much for the help!!! Don’t hesitate to order from Prime!!!"

"equipment is overpriced, and not very well made. Would not recommend!"