UPMC Horizon - Greenville

"Do not come here for anything over a slight cold my wife is crying in pain can barely walk and the doctor comes in and says she on a list for drug seekers. When she's never once asked for narcotics. I laughed at the doctor and apparently laughing at a doctor is inappropriate. Spoke to one of the nurses about Dr ALI. She didn't care anymore then he did. Right out of the gate he came in and called my wife a drug seeker. Down right disrespectful then nurse told me if I'm not happy with the care here then we can leave in what world does a hospital do anything. None of the boards on the ER are filled out with doctor or nurses names they have flipped all of there badges so you can't see their names when th y come into the room he threw me out of her room then accused me of stealing her pain meds. What kind of hospital is this!?! The doctor didn't like what I had to say about him so I. Not allowed to be with my wife"

"I want to share our experience with the ER Dept and anyone else involved with my husband's care this past Friday, 3/22/24. What a fantastic team on board. Keith was an absolute Angel in disguise. Patience and kindness equals resolved situations. Thank You to all of you."

"I have been to the ER several times over the last two years for care due to a transplant I had. I got right in immediatly every time and the issue was resolved every time. I am very happy there is such a facility so close to my home. I also use their lab for my tests and they ship the transplant lab work to Cleveland. They are so kind and helpful. It saves me a ton of time and expense not having to drive Niles, Ohio, the closest Cleveland Clinic collection site. They are a real blessing to me."

"Treated my sister horribly wouldn’t even tell my sister who her own doctor was gave two minutes to say goodbye to her daughter because she was being sent away due to mental issues the security there was very rude. The cops was disrespectful. I would not recommend this place as somewhere where you would feel safe and well taken care of because well it it shows they showed it for themselves and that’s that’s all that’s all I needed. I would not recommend this hospital. If the employees don’t like their jobs they shouldn’t have went to college for that career if they didn’t or wasn’t or is not going to care for their patients the way they deserve to be treated in the way they deserve to be cared for grosses me out and makes me sick the way these people, patience and why did you choose a career?"

"We recently arrived in Greenville. My son contracted an infection in his ear the last couple of days. Brought him into the ER due to increasing pain and changes to the back of his ear. The first night was fine, seen in a decent amount of time, received answers, first dose of antibiotics and a prescription. Since it was nighttime, we would have to wait to get our prescription the next day. Prior to leaving the nurse provided me with things to look out for, which included a "high fever" and "pus". The night after returning from the ER, my 5 year old spiked a high fever and was having oozing to his ear, according to THEIR instructions this was terms to be seen immediately. Once the attending ER physician (Dr. Ali) came into the examination room, he was extremely condescending about WHY I was back at the ER with my sick son, and that it was "too soon". If that's the case, then perhaps their care instructions need to be updated to "do all of the above and then seek help" , otherwise you're making a concerned mother feel like she did the wrong thing by putting her down for seeking care. Their time is just as valuable as mine, and this experience is infuriating and makes me think twice about the value of care patients receive at this facility when your physicians are allowed to speak to humans, to MOTHERS, that way. Ridiculous."