Broadway.com 729 7th Avenue, Manhattan, New York 10019

"Stop. Dont use this site. Horrible service and junk fees added to the price of the tickets. Go directly to the theatre of the show you are looking for to get a more reasonable service fee"

"I attempted to buy ticket online, said payment was successful but didn't get the ticket. I walked to their office, they don't let you walk in and chat to them. The door person at their office isn't allowed to let you in. They emailed me, insinuated their website failed, the booking was never processed, and told me to book direct with the box office. Waste of time and they don't really care about decent customer service."

"BEWARE- Should've known there were a 3rd party seller. They offer NO TICKET INSURANCE and limited exchanges. Once you buy them you better show up on the date you purchased them since they make it impossible to switch them even when you have COVID-19! Guess they expect showgoers to come in and infect everyone! Poor service and no empathy from the support line. Once you purchase the tickets, you are locked in. No refund, no insurance. Dont forget about the $60+ service fee."

"Buying tickets was easy. Getting them off the web was a little more challenging. But all worked out ok. Saw Hamilton which was good but not nearly as good as original cast."

"I had accidentally purchased tickets on the incorrect date. Immediately called and sent an email but unfortunately since it was after customer service hours and purchased the tickets online I couldn't get it resolved that evening. I called first thing the next morning and was able to get new tickets on the correct date. The rep was very knowledgeable and said since the purchase was made within the last 24 hours and it was at least 6 hours before the show the system would allow him to resolve the issue! He even took the time to give me optional tickets of the same and tired to find tickets near the location I had previously purchased. Great experience, would purchase from them again"