Visionworks Waterfront Towne Center
240 East Waterfront Drive, Homestead, Pennsylvania 15120
About the Visionworks Waterfront Towne Center
Visionworks Waterfront Towne Center is a premier optical store located at 240 E Waterfront Dr, Space C, Homestead, PA 15120, United States. As a trusted provider of eye care services and products, Visionworks offers a comprehensive range of services, including eye exams conducted by experienced optometrists, a wide selection of stylish eyeglasses, sunglasses, and contact lenses to suit every need and preference. Dedicated to enhancing the visual health of the community, the store combines cutting-edge technology with personalized customer care to ensure every visitor receives the best possible eye care solutions. Conveniently situated in the bustling Waterfront Towne Center, Visionworks is committed to providing exceptional service and high-quality products in a friendly and professional environment.
Photos of Visionworks Waterfront Towne Center
240 E Waterfront Dr Space C, Homestead, PA 15120, United States
Opening hours of Visionworks Waterfront Towne Center
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 19:00
Sunday:
Closed
Reviews of Visionworks Waterfront Towne Center
"I’ve been coming to this location for several years now and have always had a pleasant experience with the employees and the service I received, but this time it was different. All of the employees were still great. It was the new way they are handling eye exams, (telehealth) and I must say I’m shocked. I scheduled my appointment online and when I showed up, I was informed that I wouldn’t be “physically”seeing a doctor, but it would be by video and asked if I was OK with that. I really wasn’t but was informed a doctor would be in the office during the week; which I have to work so I did not have a choice. I also needed a new contact lens prescription ASAP. I told him I would go ahead with the visit. It was clear to me that they purposely did not notify people on their website to get you to come in. Had it been posted.l, I doubt they would’ve gotten a lot of appointments. This is no way to have an optometrist appointment!! They ran their normal test with checking eye pressure and such, like they normally do and the employee that did that was great. Then I was taken into the examination room and had to sit and wait until a doctor called into the video call. I had to take my contacts out, and my eyes are very bad. I could not barely see once he was on the screen. I also had to keep asking him to repeat things because the sound was muffled. The same girl who ran the initial tests was in the room with me and had to position the eye equipment to be tested. Why are these employees responsible for this? They are not eye doctors. I couldn’t help but wonder if this was even permitted. After they did eye testing to determine my prescription, the video call ended and then I had to wait for another doctor to review the information and wait to have another yet another video call. I sat there about 15 minutes before that happened. Again, I had to ask her to repeat things a couple times because the sound was muffled. Our family has a history of glaucoma, and usually a doctor will manually check my eye pressures again by dilating my eye because my eyes pressure always tend to run a little high. Because no doctor was there I was not able to have that done this time. After my visit, I did ask to speak with the office manager, who was also very nice and took my complaints down. I realize she is not the one that designed this new method, but hopefully she could pass it onto the higher-ups. I told her if they keep it this way, I would not be returning. Those of you who make appointments, I suggest you call to find out if an eye doctor will physically be at the location before making the appointment if you are someone that wants to have the doctor present. There was nothing on their website that indicated I would not be seeing an optometrist in person. They need to put this on the website so people know what to expect before they show up for their eye appointment. Had I known this I would’ve never scheduled that day. If vision works keeps it this way, I will be looking for another optometrist. This is definitely not the way to get your eyes examined. It was a horrible experience, but I gave it three stars because the staff that was physically in the office was very nice. They did the best they could while they were running all over the place."
"I love checking my view in VisionWorks, they are very efficient and professional, in addition it is wonderful because I can go on a Saturday and I do not interrupt my workday. The products they offer are of high quality."
"Had a great experience here. I had to stop in to get PD measurements and the team here was extremely friendly, very easy to work with, and answered my questions thoroughly. I'll definitely be back for any other glasses-related things."
"The professionals at the Waterfront are so nice. I walked in and was helped right away. I wasn't rushed with my appointment and everything was taken care of. John was extremely nice and answered all my questions and was very encouraging. This is the reason I go there when the need arrives."
"Excellent experience at the Waterfront location. While I had pre-exam testing, Sue pulled several frames I’d chosen online. Dr. Brett spent time understanding my work and vision needs. Sue helped me choose new frames for multi-focal lenses. I was finished in an hour. Sue is an experienced vision professional—friendly, knowledgeable and courteous. Highly recommend this location."
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